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After Ad screen goes black - (Collecting details for investigation)!

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Answers

  • Dawnie66
    Dawnie66 Posts: 13

    Level 2
    Thank you for your help 😌 
  • firebombmarkus
    firebombmarkus Posts: 13,110
    You are welcome @Dawnie66 Keep crushing 🍭
  • _Elsa_
    _Elsa_ Posts: 37,298
    Thanks for tagging me @firebombmarkus.  I saw something similar to this in CC Saga yesterday but it was not because of a video.  The boosters that show on the level before opening the game were all black.  Then the player posted a print screen showing the level completely black.   I can't find that message now but I just saw another message posted here saying the screen went black.  I asked the player to please post a print screen.  @Dawnie66 could you please do a print screen and if you need help with a print screen, please follow the steps on here. 

    https://www.take-a-screenshot.org/

    I would like to compare the 2 print screens because they are both for CC Soda Saga.  Once I see both print screens I will post here and in the other message and possibly tag the community manager.
  • uazwildcat
    uazwildcat Posts: 6

    Level 2
    I am having the same issue. After watching the ad the screen goes black. I have to exit the app and go back in. I’m running iOS 12.2. I have also tried to delete and reinstall and still having the same issues.
  • Dawnie66
    Dawnie66 Posts: 13

    Level 2
    Sorry you are having the same issue, but now we know it’s a bigger issue and not one that will be solved using the normal ways 
  • _Elsa_
    _Elsa_ Posts: 37,298
    Hey guys can one of you post a print screen so we can see what you are seeing?
  • jforjunk
    jforjunk Posts: 4

    Level 1
    Hi. I also have the same issue. If I let the ad play and click on the “x” it works.  However, if I select skip ad, the screen goes blank.  Also the extra reward that was supposed to come from watching the ad doesn’t show up.  No extra moves or bonus reward at the start of the level. This is definitely not an iOS issue
  • jforjunk
    jforjunk Posts: 4

    Level 1
    Is there anyway to report this as a bug to the dev team? 
  • Valerijeanward
    Valerijeanward Posts: 2

    Level 1
    Elsa said:
    Hey guys can one of you post a print screen so we can see what you are seeing?
  • Dawnie66
    Dawnie66 Posts: 13

    Level 2
    Hi here are the screen shots  but it really is just a black screen, can happen with any of the ads 

Hey! Would you like to give us your opinion?

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