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After Ad screen goes black - (Collecting details for investigation)!

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Answers

  • Valerijeanward
    Valerijeanward Posts: 2

    Level 1

    This is a screenshot of what happens.
  • jforjunk
    jforjunk Posts: 4

    Level 1

    How do we report this as a technical bug so it can get fixed? 
  • _Elsa_
    _Elsa_ Posts: 37,298
    I will tag @Xarly who is the Community Manager now so that he can see that there is something going on.
  • Dawnie66
    Dawnie66 Posts: 13

    Level 2

    Hope it can be sorted 😁
  • RipplesGuy
    RipplesGuy Posts: 8

    Level 2

    I just wanted to chime in the I’m having the same issue iPhone 7+ and  iOS 12.2. I tried restarting phone with no luck. 
  • Xarly
    Xarly Posts: 2,509
    Hi everyone,

    Just wanted to let you all know that we are looking into this. It is indeed an issue and, as @Dawnie66 perfectly said, it needs to be solved with a fix. The team is well aware and is looking into it as we speak.

    In the meanwhile, please don't try to reinstall the game but just restart as per usual and you can play (while we work on fixing this for good).

    Thanks for your patience and reports,
    Xarly
  • RipplesGuy
    RipplesGuy Posts: 8

    Level 2

    Thanks for this update, Xarly. I appreciated learning from others that it works to just watch the entire ad and not skip it. There is this one *really* long add that is a review of an auto, but hey it gives me a chance to take a break! :) 
  • uazwildcat
    uazwildcat Posts: 6

    Level 2

    This is what I get almost every time I watch an ad
  • jforjunk
    jforjunk Posts: 4

    Level 1

    @uazwildcat  If you let the ad play fully and don’t hit the “skip ad” button but wait until the “X” shows up on the right hand corner and hit that.  It seems to work and take you back to the game and not give a black screen.  I’m using an IPhone so I’m not sure if this works on other devices. 
  • Dawnie66
    Dawnie66 Posts: 13

    Level 2

    It does, but given the option to skip we skip the ads.  And some ads seem really long 

Hey! Would you like to give us your opinion?