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After Ad screen goes black - (Collecting details for investigation)!

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Answers

  • RipplesGuy
    RipplesGuy Posts: 8

    Level 2
    I'm sorry that so many other people are experiencing this frustrating issue, and at the same time I'm kinda glad I'm not alone. I see that many people registered to use the forum just to post here and I say THANK YOU to all of you because this really helps make the game better for EVERYONE! 

    My guess is that it may take several days or even a few weeks to get the problem identified, resolved, and an updated game uploaded to the store. In the meantime, I'm finding that I can squeeze in quite a few chores in the time it takes for an ad to play, and GASP I've even taken a look at a couple of products/services that I hadn't previously heard of. Those ads are helping to pay for the game and happy support them by at least getting a sense of what their product/service is.
  • CEG-2
    CEG-2 Posts: 110
    I am using an iPad and having the same problem, oddly not every time.  Watch ad, hit skip ad, black screen.  Annoying!!!!! 
  • Alto1girl
    Alto1girl Posts: 1

    Level 1
    Also having black screen issue. Began 5/29/19. Cannot skip ad without having to restart app and lose the booster.
  • jpdreams
    jpdreams Posts: 1

    Level 1
    I am also having the same problem of the screen going blank. I have an iPhone 8+ iOS 12.3.1
  • csjohns97
    csjohns97 Posts: 3

    Level 1
    Today’s 6/1. For me at least, the issues have cleared up.  At least they were earlier today.  Let’s hope the fix stays fixed!
  • bluesquarex
    bluesquarex Posts: 1

    Level 1
    edited June 2019
    Issue has not cleared up for me. Happened 4 times in a row, twice on a “skip ad” and twice on watching one all the way through. 
  • Momstephan
    Momstephan Posts: 3

    Level 1
    Dawnie66 said:
    I have done this as well, did not resolve the problem and lost all my boosts
    don't know what else to do ? 

  • Momstephan
    Momstephan Posts: 3

    Level 1
    I am having the same problem on my IPad, tried restarting and reinstalling to no avail very frustrating.
  • Dallas-2
    Dallas-2 Posts: 16

    Level 2
    I’m having the same issue too 😕 If you watch the ad all the way to the end and use the x to exit ad screen instead of ‘skip ad’  you get your boosters.
  • Khanada_Natasha
    Khanada_Natasha Posts: 4

    Level 1
    Same happening to me, only with this ad

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