black screen after watching commercial video for a booster on my iPhone with Candy Crush Soda

jdbowman · May 2019

I am having the same issue as JetKuil-Snaterse which he descdribed in another thread and posted screen grabs. I am at level 1792 and it has been going on for a week or two now. I might get the booster a few times before the black screen problem occurs. I read somewhere in this board that events are saved on the device and not to let them accumulate, but i cannot find any saved events.

fab025 · May 2019

I just had the same thing happen to me!!

GloryPhillips · June 2019

Having same problem for a couple days, some commercials are fine others go on forever and when you get to skip ad it is blacked out screen and have to close out of game

jeffb113 · June 2019

I have the same problem on my iPad 5th Gen version 12.3.1.
i’ve updated the OS and still same thing. Black screen after watching ad and no booster

sanforddee · June 2019

I’m having these same issues with my screen going black after skipping an ad. Has anyone got an answer? It’s been happening a couple days and I haven’t done my phone update yet because that just came up this morning.

_Elsa_ · June 2019

Hi guys, this has already been reported to the studio. You can follow this link because this is where the community manager will be doing the updates.

https://community.king.com/en/candy-crush-soda-saga/discussion/257711/after-ad-screen-goes-black#latest

_Elsa_ · June 2019

Hi @jdbowman, @fab025, @GloryPhillips, @jeffb113, just following up with our message. How are you enjoying the community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here: https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest

black screen after watching commercial video for a booster on my iPhone with Candy Crush Soda

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