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After Ad screen goes black - (Collecting details for investigation)!

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Answers

  • fourchrisi
    fourchrisi Posts: 8

    Level 2

    @RipplesGuy
    the problem for me does not happen if I watch the entire ad.  however as others have noted some of the ads are really really long and not worth the wait for the extra moves bonus.  
  • Suzie-4
    Suzie-4 Posts: 29

    Level 3

    Ads seem to have stopped completely now, so no chance of extra moves or bonus booster. suzie-4
  • beeru52
    beeru52 Posts: 1

    Level 1

    Is it solved already? Since mine still goes to a blank screen even though I watched the entire ad.
  • aucoin97
    aucoin97 Posts: 1

    Level 1

    I too am having this issue now that the ads have been added to Candy Crush Soda. I lost two opportunities to complete a level with this black screen problem. 
  • mindybess
    mindybess Posts: 2

    Level 1

    Now I have no ads- no extras? 😕
  • RipplesGuy
    RipplesGuy Posts: 8

    Level 2

    I assumed that they have possibly disabled the ads, at least on devices that were causing the most problems? I've also noticed that the ads seem more likely to appear when I am on wi-fi. Not sure if that is accurate or not.
  • csjohns97
    csjohns97 Posts: 3

    Level 1

    As others have noted, the ads have disappeared on my iPad.  However, I’ve noticed on another of their games I play, Spider Solataire, rather than ads coming up every 3 or 4 games, they come up between every game, some you have to double close with an X on both sides of the screen.  Guess they have to make up their revenue somehow and also not loose their advertisers.  Surely they’ll get it figured out at some point!
  • jdbowman
    jdbowman Posts: 3

    Level 1

    The issue seems to be corrected now, iPhone 7 and 7+, iOS 12.3.1. No black screen, but it seems sometimes there is no opportunity for extra moves after ending a game, with the gumball machine.
  • Bedriche
    Bedriche Posts: 3

    Level 1

    Ads disappeared for a while, so did the black screens. Ads are back...so are the black screens!!! Thought this was fixed???
  • ctully78
    ctully78 Posts: 3

    Level 1

    Bedriche said:
    Ads disappeared for a while, so did the black screens. Ads are back...so are the black screens!!! Thought this was fixed???
    Yep. Exact same issue is back for me as well. 

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