Haven’t received gold bars and hammers

yashvikesarwani · June 2019

hello my user id is 1969017163218165 and for one bubblegum round I’ve not received the gold bars and hammers kindly help

PummyRaj · June 2019

Hello @yashvikesarwani, Hearty Welcome to the Candy Friends section of our friendly King Community

I am pretty sure you are asking about "Candy Soda" game after winning the "Bubble Gum Hill Event"!! You should be able to receive the 6 Lollipop hammers & 1 hour of unlimited lives immediately after winning the event BUT, you won't see the Gold Bars till you are dethroned!! Did you try logging out of the game and turning off your device? If not, please do so and check if that helps!!

I am glad that you have provided your user ID number. The King team will be able to look into your account and provide you the needed assistance! But, please be patient till the weekend is over as whole team are out of the office!

Thank you for understanding and your patience! Have a nice rest of the weekend

vandanakesarwani · June 2019

Yeah I did try logging out of the game and turning off my device, but it didn’t work

yashvikesarwani · June 2019

Yes I tried logging off and switch off my device but it didn’t work

PummyRaj · June 2019

Hello again @yashvikesarwani and Welcome to the Community @vandanakesarwani

Yash has already wrote their King game user ID. Can you also please provide your game user ID? Please let me know if you need any help in finding it

I will inform the Community Manager about this issue and they will be able to look into it after the weekend is over

Have a wonderful rest of the day/evening!

vandanakesarwani · June 2019

Kindly give me my gold bars and hammers

yashvikesarwani · June 2019

Hello give me my gold bars and hammers

vandanakesarwani · June 2019

Hello my user id is 100005429433850

PummyRaj · June 2019

Thank you @vandanakesarwani for giving your user ID

The Community Manager will be able to help you both within next 2 days. I request to be patient till then!

Thank you and have a nice rest of the weekend!

vandanakesarwani · June 2019

Two days are over and I’ve not received my rewards

PummyRaj · June 2019

Hello @vandanakesarwani and @yashvikesarwani, Good Morning and hope you are doing fine!

I sincerely apologize for the delay. I forgot to inform the Soda game in-charge about the issue as I was side-tracked with the ongoing contest. If you are interested, please do participate in it for a chance to win 100 Gold Bars... here is the link http://to.king.com/ox8t

I have informed the Community Manager and they will be contacting you soon

Thank you very much for understanding! Have a nice rest of the day/evening

Haven’t received gold bars and hammers

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