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The bubblegum troll quest is not coming on my device but it’s there in my friends devices

vandanakesarwani
vandanakesarwani Posts: 12

Level 2
edited June 2019 in Support
Hey my candy crush soda saga user id number is 100005429433850 and since Tuesday I'm not recieving any soda crush quests I've only recieved the quest on Saturday and it ended on monday early morning but my friends still have that quest for 4 more days and they also had that quest before Saturday this is unfair to me kindly sent me too the quests please respond as soon as possible, I've also attached my and my friend's soda crush screen shot it'll prove that ive not recieved and my friend has recieved the quest it totally unfair please help

Best Answer

  • KingChewy
    KingChewy Posts: 13,713
    Answer ✓
    Hi @vandanakesarwani - welcome to our friendly community. Please note the BGH event should only occur on everyone’s devices starting on Friday nights thru Sunday nights. Can you please confirm when the screenshot was taken for your friend and if you are playing on the same platform and in the same time zones?
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Answers

  • KingChewy
    KingChewy Posts: 13,713
    Answer ✓
    Hi @vandanakesarwani - welcome to our friendly community. Please note the BGH event should only occur on everyone’s devices starting on Friday nights thru Sunday nights. Can you please confirm when the screenshot was taken for your friend and if you are playing on the same platform and in the same time zones?
  • vandanakesarwani
    vandanakesarwani Posts: 12

    Level 2
    The bubblegum troll quest is still there in my friend’s app
  • KingChewy
    KingChewy Posts: 13,713
    Hi again @vandanakesarwani - this sounds like a glitch to me. Can you please let us know what type of platform/ device your friend is playing from.

    Tagging our CM @Xarly for visibility!
  • vandanakesarwani
    vandanakesarwani Posts: 12

    Level 2
    Ok I’ve received the quest now but for two consecutive bubblegum trol quest I’ve not received any hammers or gold bars i.e I’ve not received 12 hammers and gold bars
  • vandanakesarwani
    vandanakesarwani Posts: 12

    Level 2
    Hey kindly help me out 
  • Xarly
    Xarly Posts: 2,509
    Hi @vandanakesarwani ,

    Apologies for the delay, it's been very busy days lately. I have now checked your account and compensated you accordingly. There are no general issues regarding rewards not being granted, so please take this as a gesture of good will. I encourage you to make sure your game is always up to date and that your connection is solid when receiving these rewards.

    Cheers,
    Xarly
  • vandanakesarwani
    vandanakesarwani Posts: 12

    Level 2
    I’ve not received any hammer or gold bars, for the two wins I must have received atleast 12 hammers and some gold bars this isn’t fair I have won and you’ve not given me any reward for it
  • Xarly
    Xarly Posts: 2,509
    Hi @vandanakesarwani ,

    You should have the compensation now going your way. It can sometimes take time so please be patient.

    Cheers,
    Xarly
  • vandanakesarwani
    vandanakesarwani Posts: 12

    Level 2
    I’ve received the gold bars but the hammers are still the same I’ve not received the hammers by now
  • PummyRaj
    PummyRaj Posts: 43,907
    Hello @vandanakesarwani, 

    Sometimes, closing the game App and restarting the device will do the trick.  Can you do that and see if it helped!!

    Thank you!

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