Prices

Hello @laki and @nicky719, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you are not able to collect prizes that you have earned @laki!!  

Can you please tell me what prizes are you referring to?  It would be useful to know as many details as possible because there are many special features available in the Soda game.  And also it will be easy for the Team to look into the issue

Also, please write back the details -- 
1) device you are playing,
2) the Version of the game App you have right now;
3) and your game user ID (digits).  You can find it through this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

@nicky719, please provide same details if you are also having issue in your game

To write back, tap on the "Type your Comment" box located below! 

Looking forward to assist you further!  Have a nice day/evening