Hi @ssan0426, welcome to our community. I am not that high up yet in the game so I can't offer you advice. Have you cleared this level yet? The message was started over a year ago and I really haven't seen anyone else reporting this, but then again most players might not be that high yet. You might want to start a new support message here with the title of that level so new players might have the answer for you. I will keep my eyes open here and if I see anyone else talking about this level then I'll write you back here. I would also like to take a moment to offer you a message
for all newbies to learn more about our community which you can find here.