After Ad screen goes black - (Collecting details for investigation)!

fourchrisi · June 2019

@RipplesGuy
the problem for me does not happen if I watch the entire ad. however as others have noted some of the ads are really really long and not worth the wait for the extra moves bonus.

Suzie-4 · June 2019

Ads seem to have stopped completely now, so no chance of extra moves or bonus booster. suzie-4

beeru52 · June 2019

Is it solved already? Since mine still goes to a blank screen even though I watched the entire ad.

aucoin97 · June 2019

I too am having this issue now that the ads have been added to Candy Crush Soda. I lost two opportunities to complete a level with this black screen problem.

mindybess · June 2019

Now I have no ads- no extras? 😕

RipplesGuy · June 2019

I assumed that they have possibly disabled the ads, at least on devices that were causing the most problems? I've also noticed that the ads seem more likely to appear when I am on wi-fi. Not sure if that is accurate or not.

csjohns97 · June 2019

As others have noted, the ads have disappeared on my iPad. However, I’ve noticed on another of their games I play, Spider Solataire, rather than ads coming up every 3 or 4 games, they come up between every game, some you have to double close with an X on both sides of the screen. Guess they have to make up their revenue somehow and also not loose their advertisers. Surely they’ll get it figured out at some point!

jdbowman · June 2019

The issue seems to be corrected now, iPhone 7 and 7+, iOS 12.3.1. No black screen, but it seems sometimes there is no opportunity for extra moves after ending a game, with the gumball machine.

Bedriche · July 2019

Ads disappeared for a while, so did the black screens. Ads are back...so are the black screens!!! Thought this was fixed???

ctully78 · July 2019

Bedriche said:

Ads disappeared for a while, so did the black screens. Ads are back...so are the black screens!!! Thought this was fixed???

Yep. Exact same issue is back for me as well.

After Ad screen goes black - (Collecting details for investigation)!

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