game crashed, lost real money and no bonuses

saramy83 · July 2019

Stuck on level 139 so purchased extra lives which was supposed to come with unliited bonuses for a certain time. I completed the level, the game crashed, now I have to do the level again, there were no bonuses or extra gold. Please reinstate my reqards and move me to the next level, Thanks

saramy83 · July 2019

my player id is 10715391960

firebombmarkus · July 2019

Hi @saramy83 and welcome to our adorable Community 😊 I am sorry you are experiencing this. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

game crashed, lost real money and no bonuses

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