I paid for 2 hours of boosters, played for 10 minutes and my boosters disappeared. Where are they?

At around 2pm on 7/20/19 I paid $0.99 for the discounted set of boosters. That deal includes two hours of boosters. After 15 minutes they were gone. I dont care about 99 cents, but I do care about integrity. Please refund me or provide the boosters I paid for.

Answers

  • PummyRajPummyRaj Posts: 3,934 Superstar
    At around 2pm on 7/20/19 I paid $0.99 for the discounted set of boosters. That deal includes two hours of boosters. After 15 minutes they were gone. I dont care about 99 cents, but I do care about integrity. Please refund me or provide the boosters I paid for.
    Hello & Welcome to the Candy Soda section of our friendly King Community :)

    I am sorry to hear about the issue in your game!!  Follow this link and go to the section where it said "Did you receive the Purchase but could not use it"  https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase#latest  (you will have to click on "here" in green colored fonts)

    Please make sure that you have entered the game name correctly; then select the Topic as "Problems with Purchase" and Sub-Topic with "Purchased items not Received"

    You will be receiving an automated email with a ticket number as an acknowledgement.  Then, an actual team member will be contacting you within 3 to 4 days.  Just in case, you have not heard from them by then, send a reply to that automated email, referring the ticket number they gave you.  

    Please post back if you need further assistance!  If you tap on "Type your Comment" box located below, you will be able to write back.

    Hoping for the best!  Have a nice day/evening!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

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