What's happening in Soda in April? 🐣✨
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
Can't login
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Answers
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Hello @Linnea, Hearty Welcome to the Candy Soda section of our friendly King Community
This category strictly belongs Candy Soda questions. Can you please post your question in Candy Crush support through this link https://community.king.com/en/candy-crush-saga/post/question/support
Thank you for understanding! Have a nice day/evening!
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Hello @hege_wil, Hearty Welcome to the Candy Soda section of our friendly King Communityhege_wil said:For 6 months now I havent keen able to login. Not with my emailaccount, or the Facebook acount i created to try to login. I just get the messages that there is a connection error, please try again later. What do I do.
I am sorry to hear about the issue in your game!! What device are you using to play the game?
Will it be possible for you to post a screenshot where you see the message "connection error"?
** If you tap on "Attach Image" you will see the option of "Choose Files" -- click on that to post your screenshot.
Talk to you soon! Have a nice day/evening! -
Hello @hege_wil,hege_wil said:This actually also is affecting my farm heroes game.
With regards to your Farm Heroes game, try deleting and re-installing the game App.
Delete the game App --> Delete the Facebook App --> Disconnect from WiFi --> Clear the Cache --> Restart the device after few minutes rest --> Connect to Internet --> Install the Facebook App as well as game App --> Log into your game either through Facebook or King account!
It should work now since you have reinstalled both Facebook App and Game Apps! It removes all the bugs and glitches from those Apps.
** You can try the same with your Candy Soda game too! But please remember that you will be loosing all saved up boosters from your game when you reinstall the App(s)! The King team will not be able to restore those lost boosters unless you have purchased them with real money!
Please let me know if I can assist you further! Have a nice day/evening! -
Pummy Raj said:
Hello @hege_wil, Hearty Welcome to the Candy Soda section of our friendly King Communityhege_wil said:For 6 months now I havent keen able to login. Not with my emailaccount, or the Facebook acount i created to try to login. I just get the messages that there is a connection error, please try again later. What do I do.
I am sorry to hear about the issue in your game!! What device are you using to play the game?
Will it be possible for you to post a screenshot where you see the message "connection error"?
** If you tap on "Attach Image" you will see the option of "Choose Files" -- click on that to post your screenshot.
Talk to you soon! Have a nice day/evening!
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Hello again @hege_wil,
By looking at the screenshot (even though I do not understand the language), it seems that you have not saved the game through Facebook OR Kingdom account!!
So, yes! There is a big chance of loosing your level progress when you reinstall the game!! But, take a look at this link https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back
** Read the part where it says "Didn't save the game? Is it too late"? That will work for you definitely
But, let me know your thoughts on this!
Looking forward to talk to you soon! Have a nice day/evening! -
Pummy Raj said:Hello again @hege_wil,
By looking at the screenshot (even though I do not understand the language), it seems that you have not saved the game through Facebook OR Kingdom account!!
So, yes! There is a big chance of loosing your level progress when you reinstall the game!! But, take a look at this link https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back
** Read the part where it says "Didn't save the game? Is it too late"? That will work for you definitely But, let me know your thoughts on this!
Looking forward to talk to you soon! Have a nice day/evening!
Hi. Well, I was Signed in 6 months ago. (Been playing for some years) i suddenly was not Signed in, and then the problems with login started. So i do have a Kingdom acount
I have never managed to login via Facebook, i only made a profile to try and see if it would work, but it didnt. So why wont my Kingdom
