Screen problem

Suzie-4 · July 2019

Why doesn’t the green tick arrow at the bottom left corner of the screen disappear? Cannot play game because it hides a square. Rebooting does not solve problem.

PummyRaj · July 2019

Hello @Suzie-4, Hope you are having a nice day

Can you please post a screenshot of the issue for our better understanding? Also, what device are you using to play the game?

Talk to you soon & have a nice rest of the day/evening!

Suzie-4 · July 2019

Ipad 12 reboot does not always solve problem

Suzie-4 · July 2019

Sorry, should be bottom RIGHT corner. Very frustrating not being abke to play properly. Please answer Pummy Raj.

Suzie-4 · July 2019

Still no reply to my query about the green tick not disappearing. Is anyone reading these comments?

PummyRaj · July 2019

Hello @Suzie-4, Hope you are having a nice day

Very sorry for the delay in my response!! I have missed the notification about your reply

Thank you for the screenshot! I completely understand what you are saying now

Are you logged into the game through Kingdom account OR Facebook account? I am adding a link here for you to look for your ID and post it here. This is link is to find your ID when you are playing through Kingdom profile https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

** If you are playing through Facebook only, please let me know. I will inform the Community Manager about the issue, so that they will be able to look into it.

Talk to you soon! Have a nice day/evening!

_Elsa_ · August 2019

Hi @Suzie-4, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Screen problem

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