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Screen problem

Suzie-4
Suzie-4 Posts: 29

Level 3
in Support
Why doesn’t the green tick arrow at the bottom left corner of the screen disappear? Cannot play game because it hides a square. Rebooting does not solve problem.

Answers

  • PummyRaj
    PummyRaj Posts: 44,080
    Hello @Suzie-4, Hope you are having a nice day :) 

    Can you please post a screenshot of the issue for our better understanding?  Also, what device are you using to play the game?

    Talk to you soon & have a nice rest of the day/evening!
  • Suzie-4
    Suzie-4 Posts: 29

    Level 3
    Ipad 12 reboot does not always solve problem

  • Suzie-4
    Suzie-4 Posts: 29

    Level 3
    Sorry, should be bottom RIGHT corner. Very frustrating not being abke to play properly. Please answer Pummy Raj.
  • Suzie-4
    Suzie-4 Posts: 29

    Level 3
    Still no reply to my query about the green tick not disappearing. Is anyone reading these comments?
  • PummyRaj
    PummyRaj Posts: 44,080
    Hello @Suzie-4, Hope you are having a nice day :) 

    Very sorry for the delay in my response!!  I have missed the notification about your reply :o    

    Thank you for the screenshot!  I completely understand what you are saying now :+1: 

    Are you logged into the game through Kingdom account OR Facebook account?  I am adding a link here for you to look for your ID and post it here.  This is link is to find your ID when you are playing through Kingdom profile  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

    ** If you are playing through Facebook only, please let me know.  I will inform the Community Manager about the issue, so that they will be able to look into it.

    Talk to you soon!  Have a nice day/evening!
  • _Elsa_
    _Elsa_ Posts: 37,294
    Hi @Suzie-4, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Hey! Would you like to give us your opinion?

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