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Answers

  • PummyRaj
    PummyRaj Posts: 31,518 Candy Moderator
    I agree @hege_wil, That is Odd & frustrating!!  

    Can you please post your game ID number for the team to look into it  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

    I will contact the Community Manager and inform about the whole issue!!!  You might have to wait a couple of days as they are very busy currently!!  

    Talk to you soon!  Have a nice day/evening!
  • Linnea
    Linnea Posts: 2 Newbie
    Hi all!  I deleted the app and started it, again.  I had no trouble logging in, this time.  I ended up only a level or two behind where I had left off.  
    Not sure if it makes a difference, but I have been playing the game on my Kindle.
  • PummyRaj
    PummyRaj Posts: 31,518 Candy Moderator
    edited July 2019
    Hello @Linnea, Hearty Welcome back to our friendly King Community :) 

    Yes, whenever we have the "Internet issue for Logging in" -- Deleting and Reinstalling the game App, always works.  I am very glad to know that the same worked for you too :+1: 

    Enjoy your game!  Have a wonderful day/evening!
  • hege_wil
    hege_wil Posts: 8 Level 2
    Pummy Raj said:
    Hello again @hege_wil

    By looking at the screenshot (even though I do not understand the language), it seems that you have not saved the game through Facebook OR Kingdom account!!  

    So, yes! There is a big chance of loosing your level progress when you reinstall the game!!  But, take a look at this link   https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

    ** Read the part where it says "Didn't save the game? Is it too late"?  That will work for you definitely :+1:  But, let me know your thoughts on this!  

    Looking forward to talk to you soon!  Have a nice day/evening!

    Hi. Well, I was Signed in 6 months ago. (Been playing for some years) i suddenly was not Signed in, and then the problems with login started. So i do have a Kingdom acount :( I have never managed to login via Facebook, i only made a profile to try and see if it would work, but it didnt. So why wont my Kingdom account work. 

  • PummyRaj
    PummyRaj Posts: 31,518 Candy Moderator
    Hello @hege_wil, Hope you are having a nice day :)

    Just getting back to you to follow up as it's been about a week since we spoke last time!

    Were you able to get back into the game or the problem still persists?  

    Talk to you soon!  Have a nice day/evening!
  • hege_wil
    hege_wil Posts: 8 Level 2
    Pummy Raj said:
    Hello @hege_wil, Hope you are having a nice day :)

    Just getting back to you to follow up as it's been about a week since we spoke last time!

    Were you able to get back into the game or the problem still persists?  

    Talk to you soon!  Have a nice day/evening!
    Hi. Still having problems. And still afraid to delete app. Userid for farm heroes super saga is 1433415067, and for candy crush soda saga it's the same. 

    Regards
  • _Elsa_
    _Elsa_ Posts: 36,637 Sweet Legend
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Hey! Would you like to give us your opinion?