Resign on with FB account and took me back to level 1

keeter716 · July 2019

I was having issues saying not connected to internet to see if I reached my goal with the team so I signed out and signed back in under my FB account and now I’m at level 1 !!!! Over 1k levels easy so what happened ? I am not going to start over -

CandyCow · July 2019

Uninstalling and reinstalling fixed my case of connectivity issues, maybe it will also fix that problem. One thing that may help is having the app on more than one device in case of a problem on one. (Sometimes the device plays a part.) Be careful, though!

Have a great day! I hope it works if you try it!

_Elsa_ · August 2019

Hi @keeter716, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

If you didn't use your Facebook account before that is why it's starting you back at level 1. Playing through Facebook or the Kingdom saves your progress on their server. Please follow the steps on this link to help you get your progress back:

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

In the future make sure that you login with one of the two platforms so it doesn't happen again.

ouch · August 2019

I just went to play and I went from level 832 to level 1

_Elsa_ · August 2019

Hi @ouch, welcome to our community. Please follow the directions in the link that I posted above to get your progress back.

Resign on with FB account and took me back to level 1

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