Someone is stuck on the throne!

Yaz_Milani · July 2019

@xarly there’s an issue with my BGH. It shows that someone else is on the throne but it won’t allow me to play.
Screen shot below.

netboy65 · July 2019

I get the exact same thing

PummyRaj · July 2019

Hello @Yaz_Milani, Hope you are having a nice day and Hearty Welcome @netboy65 to our Candy Soda section of our friendly King Community

We used to have a different version of BGH where King Chewy was not allowing us to take the throne for more than once in a 24 hours period... do you remember that? I have not played the event today yet, so cannot be sure!!

But, last week or so, when I had the same issue, I followed below steps and the BGH was open again for me to play! It could just be loading issue!! So try these below steps....

1) Force close the App --> Clear the Cache --> Open the game again

2) If that did not work... Force close the App --> Disconnect the WiFi --> Clear the Cache --> Turn off the device for 5 min and restart it...

Usually, the glitch will be fixed with the first step itself! But, please let me know how it goes!

Thank you both and hope the glitch will be fixed! Have a great rest of the day

Yaz_Milani · July 2019

hey there @Pummy Raj
i did all the above right away.. I’m familiar with resetting stuff lol!
It seemed like a glitch which didn’t last more than an hour so it’s fine now. Thanks anyway

_Elsa_ · July 2019

Hi @netboy65 welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Xarly · July 2019

Hi everyone,

Just wanted to confirm that this behaviour is under investigation. Sorry I couldn't come back earlier. @Yaz_Milani or @netboy65 , do you still have the issue?

netboy65 · July 2019

Yes I do

Yaz_Milani · July 2019

@Xarly Thanks for getting back. I’m sure you are busy. It didn’t last long for me and I haven’t had BGH yet so if it does happen this weekend I’ll be sure to inform you.

Spinnifix · July 2019

I would like to play it too. Why can not I get it? I already have a tablet with the app. I really do not understand it. I can not get some of what everyone has. Is really unfair !!!

Xarly · July 2019

Thanks both!

Please tag me here if during this weekend's event you have it as well. If so, I will escalate it again.

Cheers,
Xarly

netboy65 · July 2019

Still happening

Someone is stuck on the throne!

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