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Deleted game due to not connecting to internet

jenran
jenran Posts: 5

Level 1
in Support
My game wouldn’t connect to the internet all day yesterday so, after reading the Q&A, I deleted and reloaded it.  However, I lost all my “poppers” when I reloaded them.  Can they be added back to my game?  I added a snapshot for reference.  
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Answers

  • KingChewy
    KingChewy Posts: 13,713
    edited July 2019
    Hi @jenran - welcome to our friendly community. I’m sorry to hear you were having this. I believe from the screen shot above you were actually playing CC Soda is that correct? If so this is the CC Friends area. I will ask for this to be moved to the right area and tag the CM once confirmed to see if anything can be done. Please note going forward you never want to delete/re-install the app as all boosters will be lost in this case.

    Please confirm your user ID for us also following the below instructions.

    https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
  • jenran
    jenran Posts: 5

    Level 1
    Thanks for the info.  Yes, I was playing CC soda.  The reason I deleted my game was because I’d seen that answer in the community Q&A section.

    i just tried to find my ID and this is what’s in my home screen.  Any suggestions?  I don’t want to log in through FB.  
  • KingChewy
    KingChewy Posts: 13,713
    Hi @jenran - thank you. Tagging CM @Xarly or @QueenB to help.

    To find you ID - click on the blue gear ⚙️ wheel in the pic above on your screen. Go to your profile and then double tap on the King logo at the top of the screen.
  • jenran
    jenran Posts: 5

    Level 1
    Ok, got it!  So do I need to put my ID # here?
  • KingChewy
    KingChewy Posts: 13,713
    Yes please so the CM’s can look into this further. 🙏🏻
  • Xarly
    Xarly Posts: 2,509
    edited July 2019
    Hi both!

    Thanks for the help @Foley1362 and welcome to the Community, @jenran!

    I've moved this now to Soda and will be waiting for your reply! (Please tag me once you have posted the ID if you don't see me coming, busy days these days!)

    Cheers,
    Xarly
  • jenran
    jenran Posts: 5

    Level 1
    edited July 2019
    Thanks, @Xarly, for your help!  My # is 1338250208.  Please let me know if you need anything else!  
  • Xarly
    Xarly Posts: 2,509
    Hi @jenran!

    That's all that was needed. The boosters have been sent back to your account :smile:.

    I deleted the screenshot since it contained your email address (your ID is not something that can be used outside of King Games, so it's fine).

    And that's it! I hope we were of help (thanks @Foley1362 for being so great :) ).

    If you need anything else, you know where we are now!

    Cheers,
    Xarly
  • KingChewy
    KingChewy Posts: 13,713
    Thank you @Xarly! @jenran - thank you for your patience 🙏🏻
  • jenran
    jenran Posts: 5

    Level 1
    Thanks so much!!  

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