Candy Crush Soda Saga

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Candy crush saga ate 10 gold!

i was finishing up a level and getting ready to retry and that stupid prompt popped up asking to get 5 tries for 10 gold and i clicked it by accident and immediately closed the app before it could continue. However upon re-launching the 10 gold are gone and i got no moves. Please credit me back!! Those aren’t easy to come by!

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Creative_Elsa

Hi @Jamie_Brand, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

PummyRaj

Hello @Jamie_Brand,

Thank you for writing back with your game ID

I will inform the Community Manager to look into the issue and provide you the help you need!

Talk to you soon! Have a nice day/evening

Jamie_Brand

Here’s my unique ID.

8353014250

I never got 5 extra tries... i closed the app right away. I never got to use them. Please request them back!! Thank you!!

PummyRaj

Hello @Jamie_Brand, Hearty Welcome back to the New Candy Soda section of our friendly King Community

I am very sorry to hear about the issue in your game!! I can understand how frustrating that one wrong click can be

But, I am sorry to say that since you have selected the option to "Buy Lives", you must have already received those 5 new lives into your game!! Because of that, I don't think that the King team will be able to refund you the Gold Bars that were spent

If you would like to try anyway, please post your game user ID number with the help of this link https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Once you post it, I can request the Community Manager to check it for you!

If you tap on "Type your Comment" box located below to write back to me and post your ID number.

Talk to you soon! Have a nice day/evening!

P.S: Just a heads-up! You have posted your question in wrong category... this is Candy Soda section and your question belongs in Candy Crush. But, it is OK! I will request the Community Team to move your question to Candy Crush section

Accepted answers

All comments

PummyRaj

Hello @Jamie_Brand, Hearty Welcome back to the New Candy Soda section of our friendly King Community

I am very sorry to hear about the issue in your game!! I can understand how frustrating that one wrong click can be

Jamie_Brand

Here’s my unique ID.

8353014250

I never got 5 extra tries... i closed the app right away. I never got to use them. Please request them back!! Thank you!!

PummyRaj

Hello @Jamie_Brand,

Thank you for writing back with your game ID

I will inform the Community Manager to look into the issue and provide you the help you need!

Talk to you soon! Have a nice day/evening

Creative_Elsa

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