why did my game get wiped out?

Question

First time in all these years I was asked to sign in using fb or my email. After I did using email it totally wiped out my game back to level one. I was in the upper 600's!  Sent numerous emails and no help all all!  Very disappointed:(

firebombmarkus · Accepted Answer

Hi @fishlady and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗