How do I log in to my kingdom account?

Half_Mex · November 2018

The game on my iPhone was logged out of my kingdom account, and I cannot log back in. I suspect this is why I can no longer receive extra lives.

When I click on the kingdom icon, nothing happens at all. I've also tried connecting to Facebook, but it keeps telling me connection failed. I would prefer to be logged in via my kingdom account. My username is Half_Mex, and I'm on level 950.

Thank you!

Xarly · November 2018

Hey @Half_Mex !

We have seen this happening previously and it tends to be connected to an issue with your cache in Safari. Make sure you follow these steps:

Disconnect the game from Facebook (if connected).
Delete Facebook app (if you have it installed on your device).
Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (super important)
Restart the device and try connecting the game back to Facebook.

Let me know if this works for you! If not, just come back here and we'll be happy to help you out!

Cheers,
Xarly

Half_Mex · November 2018

Hi @Xarly!

Thank you for your quick response and for your help! I followed the steps outlined above, but I still cannot log in to my kingdom account.

When I press the kingdom icon, nothing pops up. I've thought about deleting the game app, but I'm afraid I'll lose my progress. I've noticed that my current level does not sync up with my iPad. Any other suggestions?

vickydoo · July 2019

I am trying to register my account 9n line but cant

vickydoo · July 2019

Cant seem to get into my account so i can pay my rent

_Elsa_ · August 2019

Hi @Half_Mex and @vickydoo, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

How do I log in to my kingdom account?

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