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Gold bars gone

Lee-13
Lee-13 Posts: 5

Level 2
in Support
I have placed 1st the last two races. Resulting in ten gold bars. Took a break and when I returned to keep playing, all my gold is gone. How do I get it back.
«13

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @Lee-13 and welcome to our adorable Community 😊 I am sorry this happened to you. You should never lose your gold bars unless you purchase something. It happens sometimes that players accidentally purchase some items. Anyway, I will need your game ID so our Community Manager can look into your account. If you don't know where to find your ID, follow the instructions on the link below.

    https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it
  • Noey30
    Noey30 Posts: 15

    Level 2
    Hey that happened to me too! Exactly! 50 bars of gold! 
  • Noey30
    Noey30 Posts: 15

    Level 2
    My ID is 1010282370
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @Noey30 and welcome to our adorable Community 😊 It's great that you gave me your ID. I will elevate this to CM and he will look into your account and let you know what is happening. Have a great day 🤗
  • Noey30
    Noey30 Posts: 15

    Level 2
    Thanks, they were reinstated for me, thank you!
  • firebombmarkus
    firebombmarkus Posts: 13,104
    You are welcome 😊 @Noey30
  • _Elsa_
    _Elsa_ Posts: 37,342
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.
  • Xarly
    Xarly Posts: 2,509
    edited August 2019
    Hey @Lee-13 !

    @firebombmarkus has summoned me here, so here I am!

    I've checked your account and the balance shows with 50 Gold Bars but it shows like you are back on level 1. Is there any chance you are not connected to the same account? If you are, then you need to restore the progress, which these 2 amazing Superstars can help you with.

    Cheers,
    Xarly
  • Noey30
    Noey30 Posts: 15

    Level 2
    Nope level 1546  
    50 bars
    all good!
  • Noey30
    Noey30 Posts: 15

    Level 2
    Sorry i thought you tagged me! Ha!

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