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Disappearing lives
jotiquecreations
Posts: 2
Level 1
in Support
Just recently, I started experiencing an issue with purchased lives. I purchase lives, and it shows they are there. I click to use the lives, and it takes me to the continue screen like everything is ok, then when I click on the world I am working on, it says I have no lives. I have purchased 2 of the $8.99 packs, and received a total of 3 usable lives out of all of them (there should have been 100). I can't continue to dump money into a game that "steals" it, and I will make sure I let others in the groups I belong to know about this issue if it is not resolved. How/where can I address this issue so I can go back to enjoying the game?
Best Answer
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Hi @jotiquecreations and welcome to our adorable Community 😊 I am sorry you are experiencing this. Not sure what is happening with lives issue right now but I can help you with purchase issue. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.
https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase
I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗
Answers
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Hi @jotiquecreations and welcome to our adorable Community 😊 I am sorry you are experiencing this. Not sure what is happening with lives issue right now but I can help you with purchase issue. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.
https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase
I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗 -
Hi @sehrish, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.Where are you playing the game? Computer or mobile device? Facebook or king.com? I know that there are a few glitches if you are playing on king.com and the studio is trying to resolve this but it's taking a bit of time because the games on king.com are with Adobe Flash and they are closing that down next year so it's harder to fix those. Can you play elsewhere?
