Why are you not fixing the issue with Candy Crush Soda?

JAG1951 · August 2019

No, I do not get that screen

JAG1951 · August 2019

So I cleared my computer history and rebooted. I got a lot closer to my game. The music played, which it had not been doing, and I got to the page with my game #1048, but nothing happened when I clicked on that game.

firebombmarkus · August 2019

@JAG1951 I am not sure why is this happening so I will tag @Elsa and hopefully she will be able to help you.

_Elsa_ · August 2019

@JAG1951, by any chance are you trying to play the game on king.com? Please let me know because playing on that website is causing a lot of problems.

JAG1951 · August 2019

No, I am playing on Facebook. And after I made it to my game #1048 this am, it still would not work, so I rebooted and am right back at game screen 1. Nothing works.

tnit · August 2019

Thank you, firebombmarkus! I too did not have the screen you mentioned. Thanks for bringing Elsa in!

Elsa: I am playing on FB. I will check the link @firebombmarkus provided and do some more cleaning.

I really appreciate this board and the advice!

rjaboy · August 2019

Same thing has happened to me...I can finally get to the gate but can't get in at lvl 700. I've cleared cache and history

_Elsa_ · August 2019

@tjaboy, where are you playing the game? king.com? If so, there are a lot of glitches. Please let us know.

tnit · August 2019

@Elsa: I just cleaned some more and was able to use the candy cane button (top right) to get me to my general level. No access there (the fountain & "critter" were moving but I couldn't do anything). I refreshed the screen. Back to same situation but now back on level one screen.

_Elsa_ · August 2019

@tnit, are you playing on king.com? If so, then you need to find another way to play the game. If you are on a computer you can play the game through Facebook with a browser. You can also play on Windows 10 with a computer and you can login with Facebook or the Kingdom. Just please let me know where you are playing so that I can get a better idea of what's going on.

Why are you not fixing the issue with Candy Crush Soda?

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