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The sound keeps turning on after watching an Ad!

yvoh
yvoh Posts: 8

Level 2
edited August 2019 in Support
since latest update the sounds and music turn on every time I play. I play on iPhone and not through Facebook. This has only happened since the latest update. I have reset phone, uninstalled and reinstalled but sounds won’t stay turned off. I can turn them off during play but if I watch a video to get boosters they are on again. I want to be able to turn them off permanently. Any help?

Best Answers

  • QueenB
    QueenB Posts: 15,451
    Answer ✓
    Thanks for sharing this @coqee👍

    We have now been able to reproduce the issue and we can confirm that it is the Ads that is activating the sound after watching it.

    This has now been reported and the Studio is looking in to this. In the meantime, just turn the sound off when you get back to the level, I know it's not ideal but it is a workaround 😉

    Thank you for your patience while we work on this and keep it Sweet 🤗 
  • QueenB
    QueenB Posts: 15,451
    Answer ✓
    Hi there @elana003 :)

    This has been reported and the Studio is looking in to this. This is happening because after watching the ads so in the meantime, just turn the sound off when you get back to the level, I know it's not ideal but it is a workaround 😉

    Thanks for your patience while we look in to this :) 
«13456

Answers

  • Karolykaaa
    Karolykaaa Posts: 67

    Level 3
    Hello!
    It might be a stupid question, but have you tried to disable sounds and music in the settings on the home page? Like this:


    If you have, then I have no idea :P
  • yvoh
    yvoh Posts: 8

    Level 2
    Hi thank you. Yes I have to disable these every time I play. It's very frustrated as I have to wait until game loads before I'm able to turn them off and that disturbs everyone else around, I just don't understand it as it was always ok before the last update. 
  • Karolykaaa
    Karolykaaa Posts: 67

    Level 3
    Looks like it takes longer time to load for you, too. Same problem here, but it's unessential. The issue is probably with the new update, all you can do is turning the volume down on your device - as you said, it disturbs your environment.
  • yvoh
    yvoh Posts: 8

    Level 2
    Hi thank you yes  it's very frustrating. The problem with turning the volume down on my phone is that I am liable to forget to turn it it up again and then I would miss calls which would not be a good thing!! If not resolved I'll just have to stop playing. 
  • Karolykaaa
    Karolykaaa Posts: 67

    Level 3
    Well... then keep your finger on the volume button XD
    Btw, aren't media and calling sounds separated on your phone? I mean, if you turn an application or a game's sounds off, you don't have to mute the calls down.
    Sorry if you didn't get what I'm trying to express, pls forgive me, I'm just a non-English teen :sweat:
  • yvoh
    yvoh Posts: 8

    Level 2
    Yes I understand thank you for trying to help. I don't think I have an option to turn the app sounds off. Only a mute button. I will try again to figure it out. Thanks again
  • Karolykaaa
    Karolykaaa Posts: 67

    Level 3
    You're welcome! :)
    If you need help or I can give you any advice, just tag me :)
  • carmbear
    carmbear Posts: 4

    Level 1
    I'm in the same boat!!! The buttons just don't work anymore!!?? I shut them off and every game they're back!
  • yvoh
    yvoh Posts: 8

    Level 2
    Annoying isn’t it? There doesn’t seem to be any explanation or fix. It’s just not possible for me to play with sound on at all so might have to dump game. 
  • carmbear
    carmbear Posts: 4

    Level 1
    Yep I can't stand the music.. if I have to listen I won't play either. Good luck!

Hey! Would you like to give us your opinion?

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