No gifts/ rewards being given.

madbat63 · August 2019

the game has been ok but today I am not getting any rewards for passing levels it just comes up with a message saying something’s gone wrong & they will send them later. I am also not able to log into my account to save my progress as it says there’s no internet connection, my internet is fine & working . I am not using Facebook. I am using iPad/ iPhone , and neither are work8ng.

QueenB · August 2019

Hi @madbat63!

Have you tried switching to your mobile data or restart both devices and see if that helps? If not, can you try the following on your devices:

- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super important)
- Restart the device and try connecting the game back to Facebook so your progress can sync.

madbat63 · August 2019

Thanks for the advice, I’ve done what you suggested but it’s still showing the same error. I don’t play through Facebook. It was working fine until today.

_Elsa_ · August 2019

Hi @madbat63, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

If you are getting the no Internet connection then the only resolution on a mobile device is to uninstall and reinstall the game but you will lose all lives and boosters.

No gifts/ rewards being given.

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