“No connection to internet”. - Reported!

valerie100 · August 2019

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

QueenB · January 2020

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

PummyRaj · February 2020

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

Magieme · March 2020

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

mayorsl · June 2019

Why does my game say I'm not internet connected

Ashraf · June 2019

@mayorsl

ok I think you need to see one of these discussions

if you use an android device look here : https://community.king.com/en/candy-crush-soda-saga/discussion/244241/retrieving-your-game-on-an-android-device#latest

if you use an apple device look here : https://community.king.com/en/candy-crush-soda-saga/discussion/244242/retrieving-your-game-on-an-apple-device#latest

Ashraf · June 2019

@Elsa @Xarly @Foley1362 may be you can help more than me

I think I may not understand the question

PummyRaj · June 2019

Hello @Mayorsl, Hearty Welcome to the Candy Soda Section of our friendly King Community

I am very sorry to hear about the issue with your game!!! Unfortunately, the only remedy for this issue is to reinstall the game App... like you said, the WiFi works fine and all other Apps work fine too except this one affected App!! And the reason behind this is unknown!!!

I had this same issue with Farm Heroes game and until I deleted & reinstalled the App, it did not work properly!! I could not play, collect my daily bonus boosters, even go into the game!! All that was rectified with reinstalling the App 🤔

But, only issue with this process is, we loose all our saved up boosters. And they cannot be reimbursed by the King Team unless they were purchased with real money! So you hav3 to choose whether to play or not play the game....

Hope this made sense! If you need further clarifications, tap on “Type your Comment” box located below to write your Comment.

Thank you for posting in the Community! Have a nice day/evening!

Elsa · June 2019

Thanks for tagging me @Ashraf. I have seen quite a few players saying the same thing. We suggested troubleshooting but that didn't work so as @Pummy Raj mentioned the only way to get back into the game now is to uninstall and reinstall the game but please be aware that you will lose all lives and boosters because they are saved to your device.

Blackangel79 · August 2019

Same issue here no internet connection but have internet connection on other games

valerie100 · August 2019

Seems to have corrected itself. All good now.

CandyCrystal97 · August 2019

It's been going on for three days

BigGinge · August 2019

Since update 1.145.3 4 days ago candy crush soda is reporting that I have no internet connection (iPhone, iOS up to date).
Internet is working for all other Apps, including other candy crush variants.
deleting/reinstalling the app does not help.

Karolykaaa · August 2019

Woah, I can see this problem is getting more and more global! The same is going on with me since April. I play on PC without Facebook. I found no solution yet.

I personally haven't tried reinstalling and I don't want to, I'm not sure at all about automatically getting back to my current level. If you say it didn't help you, I'm twice as relieved.

I'm really curious what could've been done against this issue.

rbpamom · August 2019

I am having same problem...it took me a long time to beat the previous level...I hate to lose progress trying to troubleshoot this problem when it is obviously something with just this game and not my device since everything else works fine. Guess I am done playing for a while. Not gonna waste time if it can’t save. Sad that there have been no responses to this thread.

BigGinge · August 2019

Does anyone from support actually read these posts or is it assumed the community will do their work for them?

BigGinge · August 2019

That makes no sense.
if login on my iPad I’m only 5 levels behind and that doesn’t have the problem.

Thing is, without internet access I can’t access the store so there goes their revenue.it also means I can’t access my gold bars etc. 😡

Karolykaaa · August 2019

Now that I could download the game on phone and logged back in my account, the WiFi came back (on phone, of course, PC still doesn't work and it never will) but THE GAME THREW ME BACK TO THE LAST LEVEL I PLAYED WITH WIFI!!! (Almost 150 levels.) It's an alert, not a complaint.

“No connection to internet”. - Reported!

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