“No connection to internet”. - Reported!
valerie100
Posts: 2 New Bee
Best Answer
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QueenB
Posts: 3,462 Community Moderator
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks
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0 · Insightful Sweet! Heheif you use an android device look here : https://community.king.com/en/candy-crush-soda-saga/discussion/244241/retrieving-your-game-on-an-android-device#latest
if you use an apple device look here : https://community.king.com/en/candy-crush-soda-saga/discussion/244242/retrieving-your-game-on-an-apple-device#latest
~《♡》~
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0 · Insightful Sweet! Hehe~《♡》~
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0 · Insightful Sweet! HeheI am very sorry to hear about the issue with your game!!! Unfortunately, the only remedy for this issue is to reinstall the game App... like you said, the WiFi works fine and all other Apps work fine too except this one affected App!! And the reason behind this is unknown!!!
I had this same issue with Farm Heroes game and until I deleted & reinstalled the App, it did not work properly!! I could not play, collect my daily bonus boosters, even go into the game!! All that was rectified with reinstalling the App 🤔
But, only issue with this process is, we loose all our saved up boosters. And they cannot be reimbursed by the King Team unless they were purchased with real money! So you hav3 to choose whether to play or not play the game....
Hope this made sense! If you need further clarifications, tap on “Type your Comment” box located below to write your Comment.
Thank you for posting in the Community! Have a nice day/evening!
👉 CCFS - Win Gold bars - Here 🍒
🌟 Beat our Superstars and get free boosters - Check here 🎉
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1 · 1Insightful Sweet! Hehe- Report
1 · 1Insightful Sweet! Hehe- Report
1 · Insightful 1Sweet! Hehe- Report
0 · Insightful Sweet! Hehe- Report
1 · Insightful 1Sweet! HeheInternet is working for all other Apps, including other candy crush variants.
deleting/reinstalling the app does not help.
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0 · Insightful 5Sweet! Hehe- Report
2 · Insightful 2Sweet! Hehe- Report
2 · Insightful 2Sweet! Hehe- Report
4 · Insightful 4Sweet! Heheif login on my iPad I’m only 5 levels behind and that doesn’t have the problem.
Thing is, without internet access I can’t access the store so there goes their revenue.it also means I can’t access my gold bars etc. 😡
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0 · Insightful Sweet! Hehe- Report
0 · Insightful Sweet! Hehe