The sound keeps turning on after watching an Ad!

KingChewy · August 2019

Hi @mislin - welcome to our friendly community. Sorry to hear you’ve had this issue. Please confirm the volume and sound prompts are turned off on your main settings screen when you login.

Here are screenshots just to make sure.

mislin · August 2019

Yes they are both turned off on the main settings screen.

KingChewy · August 2019

Hi again @mislin - okay please confirm what type of device platform you play from and your user ID which can be found via this method below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

mislin · August 2019

Linda Bloye Mackay

KingChewy · August 2019

@mislin - we need the actual user Id # associated with your game.

mislin · August 2019

8563

KingChewy · August 2019

@mislin - should look more like the user id # below

mislin · August 2019

It doesn’t allow me to tap twice. I tap it once and it goes right into my name and my picture. No matter how fast or slow I try to tap it only lets me do it once

KingChewy · August 2019

@mislin - are you checking via mobile or a PC?

QueenB · August 2019

Thank you @Foley1362!

I think @mislin is having the issue where the sound gets activated right after watching an ad. This has now been reported and the Studio is looking in to this.

In the meantime, just turn the sound off when you get back to the level, I know it's not ideal but it is a workaround 😉

Thank you for your patience while we work on this and keep it Sweet 🤗

The sound keeps turning on after watching an Ad!

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