Again it froze AFTER I purchased to finish a level. Getting extremely tired of it.
Answers
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Hi @Cheryl_McIntire ,
Sorry I didn't come earlier, wasn't around last week.
It sounds like you had an issue, but before compensating we need to look at what happened and try not to have it happening again. It would be great if you answer the following:
- What device & platform were you playing on?
- What level did this happen on?
- What items/boosters did you use that need replacing?
- What's your player ID? (Here is a link regarding how to find it)
Once you've answered these we can look into it and act accordingly
(@CandyCow I appreciate a lot that you care about the player and that you like my help but it's better if you don't tag me directly, as I have loads of other tasks and many of the questions players have can be answered by other players or Superstars
)
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I play on my PC, 98% of the time in the morning hours. This only happens when there is a great deal of exploding of candies and icons on the screen. It's too graphically fast and exploding if that makes sense. Sometimes I can't get to the skp this tap here area before it freezes up. It's all good, I just won't purchase stuff anymore. Eventually I will get tired of it and quit alltogether
