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Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

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Answers

  • orientalmask
    orientalmask Posts: 7

    Level 1
    Hi QueenB

    I did clear the cache and then deleted the game and reinstalled it. However, it’s still saying there’s a connection error when I try to log in. I was at level 2703 😡 am I going to get all my boosters back.
  • orientalmask
    orientalmask Posts: 7

    Level 1
    Hi QueenB

    It’s working again, thank you!
  • parrothead
    parrothead Posts: 9

    Level 2
    Orientalmask—did deleting and reinstalling make it work again, or did Queenbee do something behind the scenes to fix it for you?  Thanks 
  • orientalmask
    orientalmask Posts: 7

    Level 1
    Hi Parrothead

    Not sure if QueenB did anything ‘behind the scenes’ as I never said when I was deleting or reinstalling the game. However, deleting and reinstalling did seem to do the trick. Just be patient after reinstalling as it still took several minutes for everything to be back to normal. It started me out on level one again with an error connection again but then it started working again 
  • _Elsa_
    _Elsa_ Posts: 37,284
    @orientalmask, you just confirmed what other players have confirmed that if you uninstall and reinstall the game it starts working again.  Unfortunately, by doing this you lose all lives and boosters but at least you get to play the game again.
  • orientalmask
    orientalmask Posts: 7

    Level 1
    Hi Elsa

    yes it is working again but players should not have to delete and reinstall a game for it to work properly, this is the first time I’ve had to do that to play a game. Any updates etc that is done should not have caused these problems and your programmers should’ve been able to fix it
  • parrothead
    parrothead Posts: 9

    Level 2
    Thanks Orientalmask
  • orientalmask
    orientalmask Posts: 7

    Level 1
    No problem Parrothead 👍
  • shafrmsf
    shafrmsf Posts: 3

    Level 1
    I’m having the exact same issue. None of the solutions above work. I started having problems right after I created a King account instead of login in with Facebook. I can login to other King games using the king sign in, but not candy crush. This is may be an issue with your system so reloading and disabling is not going to work. 
  • shafrmsf
    shafrmsf Posts: 3

    Level 1
    OK now reinstalling worked and didn’t lose my place once signing in with King login. 

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