Gold Bars
Answers
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Hello @Bluu, Hearty Welcome to the Candy Soda section of our friendly King Community
I am sorry to hear that your Piggy Bank did not give you the Gold Bars!! I would suggest you to contact the King Support team through this link to get your Gold Bars ---> https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase";
** and the SUB-TOPIC as "Purchased Items Not Received"
** Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly!
After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to the same email you have received.
Hoping for the Best! Have a great rest of the weekend!
** Please post back if you need further assistance by tapping on "Type your Comment" box located below
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Hello @kileros1, Hearty Welcome to the Candy Soda section of our friendly King Communitykileros1 said:I still didn't get it
I am sorry to hear that you still have not received the Gold Bars into your game!! Let's wait till Monday and see if you receive them just like @Smartie11 and @JennAusten! If you still did not receive them by then, I will ask the Community Manager to look into your game.
But, I will need your game user ID number please. Because, the issue was solved for others but not for you, having game ID will help the team. Here is a link to look for your game ID number https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it
Please post back any updated from your side. Looking froward to talk to you again!
Have a great rest of the day/evening! -
User id 1494402460PummyRaj said:
Hello @kileros1, Hearty Welcome to the Candy Soda section of our friendly King Communitykileros1 said:I still didn't get it
I am sorry to hear that you still have not received the Gold Bars into your game!! Let's wait till Monday and see if you receive them just like @Smartie11 and @JennAusten! If you still did not receive them by then, I will ask the Community Manager to look into your game.
But, I will need your game user ID number please. Because, the issue was solved for others but not for you, having game ID will help the team. Here is a link to look for your game ID number https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it
Please post back any updated from your side. Looking froward to talk to you again!
Have a great rest of the day/evening! -
Hi all,
Sometimes the rewards for these can take a day or two while our system collects the winners and sends them the rewards.
If after some days you don't have them, please let us know (but this should not be the case if it all goes correctly).
Thanks @JennAusten for the screenshot! It helps build the point that it just sometimes takes time. And thanks a lot @PummyRaj for assisting and collecting these cases and IDs!
Cheers all (and I hope you enjoyed the small event and extra gold bars coming your way!),
Xarly
