How do I get back the levels I lost?

damnitash510 · December 2018

This question is for my dad who got a new phone but didn't have any accounts to save his progress. I tried making a Facebook account for him where he completed the levels but it just deleted all his progress. He was on level 1975 on candy crush soda. If there's anyway I'll be able to get it back for him please let me know! Thanks!

JustPlaying · December 2018

Hi @damnitash510 Welcome to the Candy Crush Friends Community

Since he did not save in the past he will need to fill out the form linked at the bottom of this page under the section "Didn't save the game" to have it manually restored. There may be a delay due to the holidays but not to worry they will be able to help him.

Happy New Year

purnell · September 2019

I lost my levels when I purchased a new phone. Please restore my level

tpear · September 2019

How can get to my old levels

mysticalmysty · September 2019

Hi @purnell & @tpear you can just follow all the instructions from this article https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest I hope you both get your progress back 🤗

How do I get back the levels I lost?

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