Error message!

madi_madi_ Posts: 9
edited September 19 in Support
the game tell me connect with internet to download episodes😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀

Answers

  • PummyRajPummyRaj Posts: 5,726 Superstar
    Hello @madi_, Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to say that I am not very clear on the issue!!  When you said "Episodes" -- do you mean the Episodes with new levels?  If so, we do need Internet connection to play the game without any interruptions!!  

    What device are you using to play the game?  

    Can you please give us more details and explain a bit more please?  

    ** IF you tap on "Type your Comment" box located below, you will be able to write back.  

    Looking forward to talk to you further!  Have a nice day/evening!

  • madi_madi_ Posts: 9
    i mean the episodes with new levels and old levels
    my device galaxy grand prime pro
    android 7.1.1
  • madi_madi_ Posts: 9
    i mean the old and new worlds are not appear without internet connection
  • madi_madi_ Posts: 9
    i mean i play the new levels  in the same world without internet connection😀😀😀😀😀😀😀😀😀😀
  • Foley1362Foley1362 Posts: 8,488 Superstar
    Hi @madi_ - welcome to our friendly community. Hoping to assist my dear friend @PummyRaj here.  Can you please confirm if you are having an issue syncing your game? If so do you play thru FB or King.com?  Have you recently updated your password on either??

    Lastly please make sure that you have cleared your cache and cookies on your device and then power off your device for at least a minute to try and get the game to resync.  Please let us know if any of this works πŸ™πŸ» 

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  πŸ™πŸ»

    🍩πŸ”₯ A heart filled with love β€οΈ 
    is like a Phoenix that no cage can imprison πŸ”₯🍩
  • madi_madi_ Posts: 9
    no I'm not have issue syncing my game. the problem when i finished episode the next episode have the same world without internet and when i open the internet the old and new episodes downloaded but when i clear the cache the episodes are deleted
  • Foley1362Foley1362 Posts: 8,488 Superstar
    Hi again @madi_ - okay, are you able to take a screenshot of each episode in the condition you mention above and upload using the πŸ” icon so we can have a better look at what you are seeing? 

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  πŸ™πŸ»

    🍩πŸ”₯ A heart filled with love β€οΈ 
    is like a Phoenix that no cage can imprison πŸ”₯🍩
  • Foley1362Foley1362 Posts: 8,488 Superstar
    Thank you @madi_ something is definitely off with your game.  Please provide your game ID so the CM’s can review further.

    https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    @Xarly or @QueenB can you please assist our friend here πŸ™πŸ»

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  πŸ™πŸ»

    🍩πŸ”₯ A heart filled with love β€οΈ 
    is like a Phoenix that no cage can imprison πŸ”₯🍩
  • QueenBQueenB Posts: 2,847 Community Moderator
    Sorry we missed this @madi_ ;😬

    Have you tried reinstalling the game app? 

    It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

    However, all the progress that is currently saved on Facebook/King account  can easily be retrieved, once you have reconnected the device successfully). 

    Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

    Let us know how it goes please :)

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • madi_madi_ Posts: 9
    thanks but I'm already deleted this game and i will not play it again
  • QueenBQueenB Posts: 2,847 Community Moderator
    Oh man, I was too late, sorry to hear about this πŸ˜¦

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

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