Error: Couldn't connect. Go online to download episodes (Reported to the Studio) - Page 8 — King Community
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Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

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Answers

  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
    @Kathy_Johnson-3, are you at level 3581?  For me, the older levels of CC Soda (3580 etc) are loading just fine, this problem starts with 3581 for me. Seems a bug when the new episode (levels 3581-3595) was introduced on Friday..
  • Hey! Would you like to give us your opinion?

  • Kathy_Johnson-3Kathy_Johnson-3 Posts: 14 Level 2
    That's the level it started with for me also, I have tablets that I use also and the tablets work fine.
  • Ed_ShirleyEd_Shirley Posts: 2 Newbie
    I can't get level 3581 to load. It says I need to go online to download episodes. I'm obviously online, so I'm not sure why it won't load. PLEASE HELP!!!!
  • SigSig Posts: 16 Level 2
    Same thing with me, "Couldn't connect. Go online to download episodes" since Friday. C'mon King, I'm stuck inside this weekend sick and can't play, just old levels. Using Mac laptop.
  • VerbistVerbist Posts: 1 Newbie
    I'm having the same problem with the same level.
    Is it a general problem or does it need an individual fix?
  • Kathy_Johnson-3Kathy_Johnson-3 Posts: 14 Level 2
    Since it's working on the phones and tablets I think one of the developers forgot to connect the pc version.  Their quality control is going down hill faster and faster.
  • SigSig Posts: 16 Level 2
  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
    edited September 2019
    I passed level 3581 on my phone. In Facebook, my icon moved to level 3582. But I still can't load level 3581 and level 3582 (same error: can't connect...), even though I can load level 3580. So this is definitely a bug with Facebook for the new episodes (3581-3595) added last Friday. Pls fix!!
  • manusmcgeemanusmcgee Posts: 3 Newbie
    Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

  • manusmcgeemanusmcgee Posts: 3 Newbie
    at least have the decency to respond to these complaints... very unprofessional
  • iansians Posts: 1 Newbie
    Hi there King managers

    I have the same connection error please try later. I sign in using email account 

    I use a Android device I am on level 589

    This is not good enough. What can I do? 
  • SigSig Posts: 16 Level 2
    Yea, you'd think these A-Holes would at least respond. They'll take your money but not respond or try to fix it. A-Holes!!
  • shadkeshadke Posts: 1 Newbie
     can no longer play, it comes up: connection failed! Connect to download episodes! Has been like this for a few days now and is no longer able to play, where is the error?
  • QueenBQueenB Posts: 7,939 Community Manager
    Accepted Answer
    Thanks for the heads up guys!

    It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

    Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

    Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

    If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

    Accepted Answer
  • QueenBQueenB Posts: 7,939 Community Manager
    Thank you @Elsa for helping out here 😉

    It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

    Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

    Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

    If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! 

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