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issue with store???

kyie89
kyie89 Posts: 1 Newbie
I have paid for a pack and bot recieved it it's taken money out of my account and said there is an issue with the store. it's not the 1st time this has happened. I would like my pack or my money back??

Answers

  • QueenB
    QueenB Posts: 13,660 Community Manager
    Oh no, sorry to hear about this @kyie89😱

    We don't handle purchases in the Community but not to worry as I will guide you through to Support. 

    Contact our Player Support team here.

    Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

    Include your Game ID on the message - This link will help you find it.

    Note! It can take up to 72h before receiving a reply.


    Hope this helps :) 


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