Why did I lose all my boosters mid play?

tbones · September 2019

Have I been hacked? I’d really like them back😞

PummyRaj · September 2019

Hello @tbones, Hearty Welcome to the Candy Soda section of our friendly King Community

I am very sorry to hear about the issue in your game!! That is very odd and I have not heard about it before!

Just wondering.... did your game crash or froze while you were playing? Please post back below details so that I can elevate this issue to our Community Manager!!

1) Device you are using to play the game;
2) Your game user ID number. This link will help you find ID

** IF you tap on "Type your Comment" box located below, you will be able to post back

Talk to you soon! Have a great rest of the day/evening!

tbones · September 2019

My ID is 1775946557
i play on my iPhone
no they game has not crashed I completed a level of the Bubble Gum challenge the next level had me at zero boosters and they’ve not returned. What is strange is the boosters available prior to hitting play did reset to 3 each but all my earned lollipop hammers

tbones · September 2019

and stripes etc were gone

PummyRaj · September 2019

Thank you for the explanation and clarification @tbones

I will escalate this to our Community Manager and see what they will do about it!!

Thank you for your patience! Have a great rest of the day/evening

Xarly · September 2019

Hi @tbones,

That is very unfortunate and something we are trying our best to understand (since it is very hard to reproduce). In the meanwhile, all I can do is send a good amount of gold bars your way to alleviate the struggles while we do our best to fix this.

Again, apologies for the inconvenience and rest assured, we are doing our best to fix this.

Cheers,
Xarly

tbones · September 2019

I appreciate that. And it is super strange. Thank you

Why did I lose all my boosters mid play?

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