My progress got erased?!?

candy0808 · October 2019

I play Candy Crush Soda pretty much daily and EXCLUSIVELY on my phone and never had a problem with it. This morning I opened the app and it put me on Level 1?!
I can’t remember my exact progress but it was way over a thousand levels! I am desperate?!
I tried opening the app many times and it keeps putting me on Level 1...
what do I do?!
Please help!

thanks a lot!

emm1 · October 2019

Try logging out then log back in. If you go to level 1 hit the button that looks like a candy cane rainbow on the upper rt hand side and see if it takes you back to your level

candy0808 · October 2019

I don’t think i was ever logged in to begin with. It never asked me for a log in, I wasn’t connected with FB either. And the rainbow button takes me nowhere cause all of the Levels after Level 1 are grey (like I hadn’t passed them)

Nichole121908 · October 2019

The same thing just happened to me just now! I was one I was somewhere between 450 and 475 and I the middle of the game, it froze up and I’m back at level one. I have been playing since last year and it never asked me for a login. Can someone please tell me how to fix this please

My progress got erased?!?

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