Candy Crush Soda Saga

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Lost my progress

mimo_a74

Hi i lost my progress after updating my iphone to ios 13

Welcome! 👋

Comments

Xarly

Hi all,

I'll be closing this thread since this topic is being discussed under Support in a thread that you can find here .

At the beginning of it, you can find an answer that explains how to solve it.

Cheers,
Xarly

patrick34

le jeu s'ouvre a zero alors que je suis au niveau supérieur a 800

(Edit by CM: Unsupported Language)

zimmermant18

I also lost all my levels today. I played it all day and it was fine and then all of a sudden. It was gone. WTH

renovar

Não recebi o prêmio de ouro que me disseram que receberia se passasse as 40 fases em 3 dias pq?

Outra coisa não aparece os peixes pra mim no começo da missão mesmo eu tendo só aparece que eles foram colocados mas não aparecem

heartinnh

I purchase gold bars every so often. Lately when I add more lives, the bars are subtracted but my lives are not refilled. This means that your game is stealing money from me and I don't appreciate it. Solutions??

dejonette71

I’ve lost all my levels!! I was on 1789 now it started me back to 1!! What happened? I’m not starting all over!!!

rcamping

Still not fixed

Creative_Elsa

I reported it to the community manager so he should be checking into this tomorrow.

mimo_a74

Hi i tried it and its not working yet 🤷‍♀️

mimo_a74

Elsa said:

Hi @mimo_a74, welcome to the community. This is a glitch that just started. We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here. Write back and let me know if it worked or if you still need help. Also where are you playing the game - computer or mobile device?

Creative_Elsa

Great! Thanks for letting me know.

LisaG2020

I thought I lost my progress but didn’t. When it made me log in, it used my work facebook page. I changed to my personal facebook page and I’m back where I belong.

Creative_Elsa

Hi @mimo_a74, welcome to the community. This is a glitch that just started. We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here. Write back and let me know if it worked or if you still need help. Also where are you playing the game - computer or mobile device?

Comments

Xarly

patrick34

le jeu s'ouvre a zero alors que je suis au niveau supérieur a 800

(Edit by CM: Unsupported Language)

zimmermant18

I also lost all my levels today. I played it all day and it was fine and then all of a sudden. It was gone. WTH

renovar

heartinnh

dejonette71

I’ve lost all my levels!! I was on 1789 now it started me back to 1!! What happened? I’m not starting all over!!!

rcamping

Still not fixed

Creative_Elsa

I reported it to the community manager so he should be checking into this tomorrow.

mimo_a74

Hi i tried it and its not working yet 🤷‍♀️

mimo_a74

Elsa said:

Hi @mimo_a74, welcome to the community. This is a glitch that just started. We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here. Write back and let me know if it worked or if you still need help. Also where are you playing the game - computer or mobile device?

Creative_Elsa

Great! Thanks for letting me know.

LisaG2020

I thought I lost my progress but didn’t. When it made me log in, it used my work facebook page. I changed to my personal facebook page and I’m back where I belong.

Creative_Elsa