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Lost my progress

mimo_a74
mimo_a74 Posts: 3

Level 1

Hi i lost my progress after updating my iphone to ios 13
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Comments

  • _Elsa_
    _Elsa_ Posts: 37,339
    edited October 2019
    Hi @mimo_a74, welcome to the community.  This is a glitch that just started.  We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here.  Write back and let me know if it worked or if you still need help.  Also where are you playing the game - computer or mobile device?
  • LisaG2020
    LisaG2020 Posts: 1

    Level 1

    edited October 2019
    I thought I lost my progress but didn’t.  When it made me log in, it used my work facebook page.  I changed to my personal facebook page and I’m back where I belong.
  • _Elsa_
    _Elsa_ Posts: 37,339
    Great!  Thanks for letting me know.
  • mimo_a74
    mimo_a74 Posts: 3

    Level 1

    Elsa said:
    Hi @mimo_a74, welcome to the community.  This is a glitch that just started.  We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here.  Write back and let me know if it worked or if you still need help.  Also where are you playing the game - computer or mobile device?

  • mimo_a74
    mimo_a74 Posts: 3

    Level 1

    Hi i tried it and its not working yet 🤷‍♀️
  • _Elsa_
    _Elsa_ Posts: 37,339
    I reported it to the community manager so he should be checking into this tomorrow.
  • rcamping
    rcamping Posts: 4

    Level 1

    Still not fixed
  • dejonette71
    dejonette71 Posts: 0

    Newbie

    I’ve lost all my levels!! I was on 1789 now it started me back to 1!! What happened? I’m not starting all over!!!
  • heartinnh
    heartinnh Posts: 1

    Level 1

    I purchase gold bars every so often.  Lately when I add more lives, the bars are subtracted but my lives are not refilled.  This means that your game is stealing money from me and I don't appreciate it.  Solutions??
  • renovar
    renovar Posts: 1

    Level 1

    Não recebi o prêmio de ouro que me disseram que receberia se passasse as 40 fases em 3 dias pq?

    Outra coisa não aparece os peixes pra mim no começo da missão mesmo eu tendo só aparece que eles foram colocados mas não aparecem
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