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Get 50 gold bars when you've passed 20 Levels - Extra feature!

agornati
agornati Posts: 2

Level 1
edited October 2019 in Support
i saw a message when I opened the game this morning that said if I passed 20 levels today I’d get 50 gold bars. I passed more than 20 levels and I didn’t receive any gold bars. When are they supposed to be awarded?

Best Answer

  • QueenB
    QueenB Posts: 15,439
    edited October 2019 Answer ✓
    A message to all:

    We in the Community, are unable to replace any items that have not been received so this must be reported to our Player Support team here

    Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

    Note that with this event, it only counts if you have passed 20 NEW levels not levels that you have already passed and it can take up to 24 hours before receiving your rewards. 


    Hope this clears out any doubts :) 


«1345

Answers

  • miamigirl55
    miamigirl55 Posts: 0

    Newbie
    Have completed 40 levels and never got my gold bars ....

  • _Elsa_
    _Elsa_ Posts: 37,297
    Hi @miamigirl55, by any chance do you have a print screen saying that you are supposed to get this?  Did you just start the game and it said when you get to a certain level that you will receive gold bars?
  • cbiggins
    cbiggins Posts: 4

    Level 1
    Hello I am having the same problem. I completed 42 levels during gold rush and still never got my gold bars 
  • _Elsa_
    _Elsa_ Posts: 37,297
    @cbiggins, by any chance did you get a print screen showing that information?  I will tag @Xarly who is the community manager for this game.  Perhaps he can go into your account to find something there.
  • Yaz_Milani
    Yaz_Milani Posts: 204
    Hi there.. same thing happened to me. I played more than the 40 levels. It doesn’t specify NEW levels and I’ve played twice this way before with no issue. Today I didn’t receive my gold bars 
  • cbiggins
    cbiggins Posts: 4

    Level 1
    No I didn’t take a screen shot. But it was an offer at the beginning of the weekend that said if I completed 40 levels I’d get gold bars as part of “gold rush” and then I completed 40 levels by midnight on Sunday but this morning it said I didn’t complete enough levels for the promotion. However, if you look into my account you can see that I did.
  • Xarly
    Xarly Posts: 2,509
    Hi everyone,

    This can sometimes take time, since the team needs to look back and confirm the situations. I'll keep an eye out but keep in mind that, as mentioned, it could take some days until they arrive.

    Cheers,
    Xarly
  • _Elsa_
    _Elsa_ Posts: 37,297
    Thanks for making us aware of this @Xarly.  I will hold on to this link just in case I see new messages asking this.
  • crazyhillbillychick
    crazyhillbillychick Posts: 2

    Level 1
    miamigirl55  this happened to me too


  • crazyhillbillychick
    crazyhillbillychick Posts: 2

    Level 1
    edited October 2019
    Xarly it has been 2 days and I still haven't gotten mine and I don't want to play now because I can't get rewards I earned I have been cheated I even messaged support about it 

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