Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

“No connection to internet”. - Reported!

valerie100

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

Accepted answers

Magieme

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

All comments

CEG-2

You are joking. I have been playing this blasted game for YEARS and the only solution results in losing EVERYTHING!?! Quality developers you have there King.com. Not.

geordielaurabell

I’m still having this issue, I’ve tried all the troubleshooting and nothing has helped??

Xarly

Hi @amanda5701,

Is your game up to date? There's currently no general issue affecting mobile with the experience you mention so I suggest you check our different troubleshooting guides, or that you restart both mobile and app (and make sure they're both updated).

With that and a stable connection, these issues you mention should not be happening. Let us know afterwards if it's still the case.

Cheers,
Xarly

amanda5701

Candy Crush Soda Saga keeps saying it’s not connected to the internet. I’ve double, tripled check my wi-fi and it’s fine and this has been going on for three days or so. Soda Saga won’t let me check off completed tiles, request or send lives to other players, and when I completed a level it only showed my score and no other players. I’ve turned my phone off and on, checked to make sure I have the updated version of the app - I don’t know what else to do. I certainly don’t want to lose any progress I’m making. Should I not play or does someone know how to fix this? Thanks in advance!

imstan

I have the same problem. I do have an internet connection. How can anyone not have the internet in this day and age age. I got a new phone and I was up to level 1984, now I have to start over?

How can I post here if I don't have connectivity? I came right out of the game to come here.

LisaRussell

That's the problem, I DO have internet. I have unlimited data and everything else requiring an internet connection works. Candy Crush Soda is the only thing saying I'm not connected.

Lardmb

No internet

LisaRussell

Says I have no internet connection, therefore cannot connect with Facebook. Was on level 996, got a new device it is now making me start over. Is there a fix for this?

mysticalmysty

Hi @natts to avoid this type issue, always make sure that you always clear up your browser and cache on your device frequently, also make sure to keep update your app and device to the latest version.

natts

Hi,
I have internet connection but it shows no connection but I still get my daily rewards but I cant load my bonus games, please assists.

Sukanta_Biswas

Hi @Sadet
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

Show me a screenshot of the problem you encountered when trying to connect the game to the server.
And tell me what device you are using for this game ?

Sadet

hi, it has been more than a month that my game keeps telling me no internet connections, I can not get any rewards

Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Sorry for the delay in responding. If any of you are still having this issue you need to uninstall and reinstall the game app on your mobile device but please be aware that if you do this you will lose all lives and boosters since they are only saved to your device.

Creative_Elsa

If you are getting the no Internet connection error, the only way to resolve this is to uninstall and reinstall the game app on your mobile device, but please be aware that if you do this you will lose all lives and boosters because they are only saved to your device.

madbat63

I spoke too soon it seems Candy Crush is now also affected. It was working until I updated it this morning.!!

madbat63

Yes I agree. They just seem to advise you to uninstall the game & reinstall it but as people have already said this results in you loosing your progress. I’m having this issue with jelly saga & soda but not the original Candy Crush, I have internet connection with that but not the others. I’m also having no problems with my internet so it’s looking like it’s an issue with the recent updates not my devises. I don’t use Facebook either.

AnnK

I am having the sane problem. I am back at the beginning and lost all my progress. What is wrong with this game and why is no one from King.com providing some help?

madbat63

I’m having the same issues.

rbpamom

I thought I would only lose a couple of levels if I reloaded game...took me all the way back to beginning...thanks a lot devs...this no internet error popped up for no reason and not from anything that I did...except that I downloaded your update.

Karolykaaa

Now that I could download the game on phone and logged back in my account, the WiFi came back (on phone, of course, PC still doesn't work and it never will) but THE GAME THREW ME BACK TO THE LAST LEVEL I PLAYED WITH WIFI!!! (Almost 150 levels.) It's an alert, not a complaint.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

Magieme

All comments

Creative_Elsa

Sadet

hi, it has been more than a month that my game keeps telling me no internet connections, I can not get any rewards

Sukanta_Biswas

natts

Hi,
I have internet connection but it shows no connection but I still get my daily rewards but I cant load my bonus games, please assists.

mysticalmysty

LisaRussell

Says I have no internet connection, therefore cannot connect with Facebook. Was on level 996, got a new device it is now making me start over. Is there a fix for this?

Lardmb

No internet

LisaRussell

That's the problem, I DO have internet. I have unlimited data and everything else requiring an internet connection works. Candy Crush Soda is the only thing saying I'm not connected.

I’m still having this issue, I’ve tried all the troubleshooting and nothing has helped??

CEG-2

You are joking. I have been playing this blasted game for YEARS and the only solution results in losing EVERYTHING!?! Quality developers you have there King.com. Not.

mcarmean

Having same issue. Cant connect to internet but everythng else works. Been playing for years, on level 2562 and WILL NOT starting over. If I lose everything, candy crush soda and I will part ways. Only playing maybe 15 min a day now due to frustration with game. I will continue doing same or just say to hell with it. Until there is an update PROVIDED that fixes this, I'm not reinstalling but hurry up KING. Patience is running out. Bout to say to hell with you, the only game I still play on phone. Waste too much time as it is on this game. Maybe this is someones way of saying time to quit the games completely.

Creative_Elsa

Hey guys, here is something else that you can try. If you are playing through Facebook a lot of players are having trouble connecting. Go into your Facebook settings and click on Apps and websites. When the page comes up click on the "Expired" tab and if your game is there click on the edit and allow access. That's the only other solution that I have seen so far. Can any of you play through the Kingdom instead?

geordielaurabell

Elsa said:

Hey guys, here is something else that you can try. If you are playing through Facebook a lot of players are having trouble connecting. Go into your Facebook settings and click on Apps and websites. When the page comes up click on the "Expired" tab and if your game is there click on the edit and allow access. That's the only other solution that I have seen so far. Can any of you play through the Kingdom instead?

Thank You Elsa!! It already had access but I just clicked into it and saved it again and it worked! Thank you for the suggestion xx

Creative_Elsa

Totally awesome @geordielaurabell! If you see anyone else posting this issue here can you please offer this suggestion. I might not catch all of them. Thanks for letting me know.

Lyneli

I also have an internet error exclusive to the game. It does take the fun out off the game.

geordielaurabell

Lyneli said:

I also have an internet error exclusive to the game. It does take the fun out off the game.

Hi Lyneli,

have a look at your FB settings, even though my settings hadn’t expired I just clicked to save them again and it resolved my issues without losing any levels x

Surpression des 5 déplacements supplémentaires j’ai fait l’erreur d'a
J’ai acheter UNE fois des lingots et depuis je n’ai plus accès aux déplacements supplémentaires !!! Je suis une très ancienne joueuse et j’apprécierai de retrouver mes 5 déplacements. Merci par avance.
bake a cake
Why after help bake the cake it is saying I didn't help???? This ticks me off because I spent bars releasing the team and passing several levels!!
Angry about Double Charge
Purchased a product for Soda Saga. As soon as I hit one touch buy, the game reset. I didnt think I bought. So I redid the buy. Now I see 2 charges on the card. Think that is a RIP OFF. Did you find a new way to get more money? I never recieved the product with the first buy. PLEASE REFUND ASAP.
Ads not working
Hi, I’m getting an error message when trying to play an ad: “Ad interrupted”. The ad never started to play and I didn’t touch the screen, ie., try to exit early. This message pops up immediately after I hit the play button for an ad and has been happening on and off tonight. So, no boosters. It’s very frustrating. Are you…
Disappointed
I was playing pretty regular. Never bought anything, so I decided to buy something and now you put me on a higher level. I am done. I will not be buying anything and I will not be playing much. No fun anymore. So long. Sheila

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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