Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Home
Support

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Game crash

Hi,
I have long been using their apps Candy Crush Soda, Saga and friends on my Samsung Galaxy S4 Mini. But now all of these apps Crash if I want to use it.
Did I had to buy a new Phone? Sorry for my Bad English I only can speek german very good.

To Ask Your Question:

Accepted answers

All comments

moniatito

Well, QueenB, it is cheaper than buying a new device, specially when the one I have works perfectly and it was not cheap at all (the Samsung Note 3 was really expensive).

Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

QueenB

I'm glad you're able to get back into your game however downgrading is not what we recommend as that means we no longer can support any issues that you may encounter because the device is no longer able to handle the updates.

moniatito

I finally solved the problem downgrading Candy Crush Saga to version 1.158.1.1. This is the higher version that works with my device. You can find older versions stored in Uptodown.

moniatito

Nope. I've reinstalled several times but it doesn't solve the problem. And regarding your questions:

- Model and iOS of your device: Galaxy Note 3. Android, version 4.3 (Kernel version 3.4.0-2019540)

- Game app version: Candy Crush Saga ver. 1.161.0.2

- Available storage space: 1.74 Gb (busy 30.26 of 32 Gb).

Error: "Native crash"

QueenB

Hi @moniatito and welcome to our Community 🙂

With improvements to graphics, sound and the addition of new features in our games, some older devices may not be able to handle the implemented changes. Performance may vary and crashing issues may disrupt the enjoyment of the game.

On Android devices, our apps require OS 5 or higher. As a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

If reinstalling did not help, get back to us with the following details so we can look into it:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage, you will see the storage capacity of your device and how much you still have available.

Hope this helps

moniatito

It seems nobody cares...

Mienchen

The same here (S4). Android Version 4.4.2. Galaxy S2 4.4.4 ans S3 everything 4.1.2 okay!

moniatito

I have exactly the same problem. About one month ago, after a candy crush saga update, the program (which runned very fluently until then) suddenly began to crash every time I try to start it. I unistalled and reinstalled candy crush saga but the problem continues. Thus I installed candy crush soda (which I didn't have). It runed without any problem... until yesterday when candy crush soda was updated and now it crashes too every time I try to run it. Is there a way to downgrade them to the previous version?

firebombmarkus

Hi @Hellichen and welcome to our adorable Community 😊 Each year the games are more demanding when it comes to devices and memories they require for the game to work properly. Your device seems quite old. Which version of Android is it running?

Accepted answers

All comments

firebombmarkus

moniatito

Mienchen

The same here (S4). Android Version 4.4.2. Galaxy S2 4.4.4 ans S3 everything 4.1.2 okay!

moniatito

It seems nobody cares...

QueenB

Hi @moniatito and welcome to our Community 🙂

If reinstalling did not help, get back to us with the following details so we can look into it:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

Hope this helps

moniatito

Nope. I've reinstalled several times but it doesn't solve the problem. And regarding your questions:

- Model and iOS of your device: Galaxy Note 3. Android, version 4.3 (Kernel version 3.4.0-2019540)

- Game app version: Candy Crush Saga ver. 1.161.0.2

- Available storage space: 1.74 Gb (busy 30.26 of 32 Gb).

Error: "Native crash"

moniatito

I finally solved the problem downgrading Candy Crush Saga to version 1.158.1.1. This is the higher version that works with my device. You can find older versions stored in Uptodown.

QueenB

Creative_Elsa

moniatito

Well, QueenB, it is cheaper than buying a new device, specially when the one I have works perfectly and it was not cheap at all (the Samsung Note 3 was really expensive).

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…