Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

“No connection to internet”. - Reported!

valerie100

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

Accepted answers

Magieme

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

All comments

StingySpud

I am having this same issue on my desktop computer. If I had no internet connection, I wouldn't be able to get into the game in the first place. Can someone please help to stop this from happening? Thanks!

nummymummy

To delete and reinstall the game, knowing we will lose our place/boosters is a very disappointing and an unsatisfactory answer. Many of us have worked and enjoyed playing these games for a long time. We have spent a lot of money to get there and get our boosters. To now pull the plug on the internet connection to force us to re-buy our way back to where we were before smells of a ploy to make more money—dishonestly.
If I do decide to delete my games, I will not reinstall any of them. I’m not alone in feeling robbed here; I’m sure the software can be fixed to reconnect us.

vegasjojo

Yeah but...I worked on remote based gaming for several global lotteries including Greece, Finland, Canada, and Illinois. If we updated a system which caused thousands of slot machines to go off line we would be fired and fined severely. Also we can't tell a bar with 6 machines in Moosejaw, Sascatchawan "My bad" and to delete and reload their program. These hacks don't deserve your business.

Creative_Elsa

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Since I roam all Candy Crush communities to help the players I'm not sure which community I found this, but players who are getting the no wifi message can resolve it by uninstalling and reinstalling the game. I do have to warn all of you that if you do uninstall the game you will lose all lives and boosters since they are only saved to that device.

nummymummy

Hi Linlou, glad to hear you were able to reconnect. Did you do anything differently? Most of my King games are still claiming to be offline. From what I’m reading, deleting and reinstalling doesn’t help...

I am interested to know how you were able to fix the problem.

San_

This is getting a bit ridiculous, tbh. My grandma is playing king games on her tablet for a few years now. Lately the amount of bugs she encountered has increased immensly. First she couldn't receive hearts from friends in Candy Crush Jelly. No idea how to fix that. Since this morning Farm Heroes Super Saga and Candy Crush Soda won't connect to the internet. Three other king games are connected without a problem. So i've tried every troubleshooting solution I found here and nothing worked. I deinstalled Farm Heroes Super Saga and Candy Crush Soda, because I had no idea what else could fix it. Still had problems with connecting to her profile, but after 20 minutes or so of trying it worked. She has her progress back, but it definitely sucks that she lost all her boosters. Why doesn't it sinc the boosters with her profile as well?
I hope she doesn't have to deal with any more bugs, because its really annoying and I am not always there to deal with it.

Linlou

My issue appeared to have been fixed within a few minutes of my post, above. Thank you to whomever corrected the problem!

harlgal

I've had the same problem for the past week then read in the blog to uninstall and reinstall, I lost all 972 levels that I was on plus all of my extras! That's months of work! I am so upset.
And it still is having the same dang problem 😑
Thankfully progress is on another device, at least I hope it still is, lol. How do we rectify this?

pattytuk

I’m also having this problem across most of the king games I play. Deleted my candy crush saga and reinstalled. Would let me sign after reinstalling to Facebook but not my king account, where I had been playing. Lost around 1500 levels of progress. Afraid to do this on my other games. Any updates on getting this fixed????

Linlou

Image: https://us.v-cdn.net/6030983/uploads/editor/tt/s6snaewvvzy4.jpg

nummymummy

I’m having the same problem. Started a few days ago after the most recent update. Not sure what else to do?

barbbill

Well I tried the settings and it still has not worked...? Thanks for your help

Jess1995

I had the same problem on my iPhone, but it worked for me to go into settings on the phone, find the candy Crush soda app, and then i just had to allow mobile data.

barbbill

Same here I am in the high 2500 levels on all 4 crush games. I doubt have FB and I have now lost internet connection... why? Very frustrating. I may do the same here.

geordielaurabell

Lyneli said:

I also have an internet error exclusive to the game. It does take the fun out off the game.

Hi Lyneli,

have a look at your FB settings, even though my settings hadn’t expired I just clicked to save them again and it resolved my issues without losing any levels x

Lyneli

I also have an internet error exclusive to the game. It does take the fun out off the game.

Creative_Elsa

Totally awesome @geordielaurabell! If you see anyone else posting this issue here can you please offer this suggestion. I might not catch all of them. Thanks for letting me know.

geordielaurabell

Elsa said:

Hey guys, here is something else that you can try. If you are playing through Facebook a lot of players are having trouble connecting. Go into your Facebook settings and click on Apps and websites. When the page comes up click on the "Expired" tab and if your game is there click on the edit and allow access. That's the only other solution that I have seen so far. Can any of you play through the Kingdom instead?

Thank You Elsa!! It already had access but I just clicked into it and saved it again and it worked! Thank you for the suggestion xx

Creative_Elsa

Hey guys, here is something else that you can try. If you are playing through Facebook a lot of players are having trouble connecting. Go into your Facebook settings and click on Apps and websites. When the page comes up click on the "Expired" tab and if your game is there click on the edit and allow access. That's the only other solution that I have seen so far. Can any of you play through the Kingdom instead?

mcarmean

Having same issue. Cant connect to internet but everythng else works. Been playing for years, on level 2562 and WILL NOT starting over. If I lose everything, candy crush soda and I will part ways. Only playing maybe 15 min a day now due to frustration with game. I will continue doing same or just say to hell with it. Until there is an update PROVIDED that fixes this, I'm not reinstalling but hurry up KING. Patience is running out. Bout to say to hell with you, the only game I still play on phone. Waste too much time as it is on this game. Maybe this is someones way of saying time to quit the games completely.

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New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

Magieme

All comments

barbbill

Same here I am in the high 2500 levels on all 4 crush games. I doubt have FB and I have now lost internet connection... why? Very frustrating. I may do the same here.

Jess1995

I had the same problem on my iPhone, but it worked for me to go into settings on the phone, find the candy Crush soda app, and then i just had to allow mobile data.

barbbill

Well I tried the settings and it still has not worked...? Thanks for your help

nummymummy

I’m having the same problem. Started a few days ago after the most recent update. Not sure what else to do?

My issue appeared to have been fixed within a few minutes of my post, above. Thank you to whomever corrected the problem!

San_

nummymummy

I am interested to know how you were able to fix the problem.

I also can't connect to the internet on my android for weeks now through 4g but it does let me connect through others peoples wifi as I dont have that in my house, I have cleared data on the game & on google play store like we were told...uninstalled, reinstalled & all that's done is took me right bk to the start because I can't connect to my saved data so it's not working & clearly I ain't the only one having problem's so please fix it.

QueenB

Thanks for all the reports guys, I've passed these on to the Studio so they are going to have a look at this.

We're not seeing any huge issues from our side that might be causing this so it's going to take some time before they can figure out what is happening.

In the meantime, you can still play and keep an eye out for future updates that might take care of this.

jo24558

I am having the same problem on desk top facebook game room. started yesterday. No problem with wifi can play all the other games in facebook game room fine.

NoneTheWiser

I have also been having the same issue for about a week. Elsa's flippant response for us to uninstall and reinstall knowing we will lose all boosters is absolutely unacceptable. The boosters I have now are hard won and we all know the rewards they're giving out these days are awful and not worth the time and effort it takes to earn them. I agree with nummymummy. I think this is a blatant and outrageous cash-grab, and if King thinks this will force us to buy more boosters, they don't know the mentality of their core users. If I am forced to uninstall to fix this issue I won't be reinstalling.

Vesha

I have unlimited internet on my phone but the game is refusing to connect so that I can see my progress on the leader board or race progress how do I fix this?

QueenB

Hi @Vesha, welcome to our Community

Could you please let me know which device you're playing on, Apple or Android device and your User ID so I can pass this on to PLayer Support who is currently looking into this?

Thanks for your collaboration

Can't login to facebook from game
I have a new PC and installed the candy crush soda saga app on the new PC but it fails whenever I try to login to facebook from the game. I have verified my login credentials are correct but all it does is tell me the password is incorrect. Logging in with my King account does not restore my progress.
How do i report a player with an inappropriate name?
there is a player in my podium contest with a really lewd lewd name. How do I report this to have it changed or removed?
The islands vs today's pop up of ice and a blue screen instead of the regular we see
Good morning, When i logged on today the screen was an ice/blue new "islands" game instead of being stuck on the first one (attached pic) Now it's not there anymore. Can you help? Thank you, Jilly •Playing on mobile •Android, through King, NOT FB •Game is updated •cleared cache & restarted
Compra efetuada e não entregue
Comprei moedas e não recebi , preciso de ajuda
Chat chat chat
candy crush should please provide features whereby friends can send direct messages to each other’s

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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