Hello @kulolo Hearty Welcome to the Candy Soda section of our friendly King Community
I am sorry to say that I am not very clear on the issue!! Did you install the game on to a new phone but your level progress is gone to level 1? Is that the issue you are having?
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Talk to you soon! Have a great rest of the day/evening!
Hi @kulolo, welcome to our community.
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here.
We always run contests so be sure to enter them for a chance to win gold bars.
To add to what @PummyRaj wrote have you been playing the game through Facebook or the Kingdom because they save your progress on their servers.