Sign Up!

Get 50 gold bars when you've passed 20 Levels - Extra feature!

124

Answers

  • @KVasileva Please stay patient. This is a new feature and we passed it on to the studio. They will look into it and I will let you know as soon as I know more.
  • KVasileva
    KVasileva Posts: 6

    Level 1

    Ok, Thank you 😊 
  • Ebarahonaa
    Ebarahonaa Posts: 4

    Level 1

    Hi, I have the same problem. My ID is 10198067943
  • Hi @Ebarahonaa and welcome to our adorable Community 😊 Are you aware that this was a 24 hour chance to win gold bars?
  • QueenB
    QueenB Posts: 15,437
    @KVasileva, Player Support have compensated your game with 50 Gold bars as in your case, the was a server delay.

  • QueenB
    QueenB Posts: 15,437
    edited October 2019 Answer βœ“
    A message to all:

    We in the Community, are unable to replace any items that have not been received so this must be reported to our Player Support team here

    Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

    Note that with this event, it only counts if you have passed 20 NEW levels not levels that you have already passed and it can take up to 24 hours before receiving your rewards.Β 


    Hope this clears out any doubts :)Β 


  • KVasileva
    KVasileva Posts: 6

    Level 1

    Thanks 😊 Yesterday in the message on the game said that didnt pass 20 levels and have to try again next time, but i am glad that was a mistake 😊
  • It's awesome that you have your gold bars now 😊 Keep crushing 🍭 @KVasileva
  • Ebarahonaa
    Ebarahonaa Posts: 4

    Level 1

    firebombmarkusΒ  yes, I passed 22 lvl in 6 hours, I mean I open the game close to 2:00pm the message says Before 11:59 pm, and I complete 22Β  newΒ  levels close 8:00pm, I was in lvl 706 and finish at 728Β Β 
  • Hi again @Ebarahonaa Please look at the post above by QueenB where she explained what to do in this situation. Thank you for your understanding.

Hey! Would you like to give us your opinion?