I lost my progress. its was level 2300!!!! please some one help me

Question

Creative_Elsa · Answer

Hi @Gioffa, did you use the tag for me to see that you wrote back?  Something is not working right with these tags and I am not getting any notifications.  If you have your King account, did you get your user ID # yet?  If not, then please follow the steps from here.  
Once you have the number, please complete the contact form
from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you
back to where you were.  It might take a couple of days before you get a
response so please be patient.  You should get an email with a ticket
number on it.  Please make sure to use this topic and subtopic when
completing the form.

Gioffa · Answer

I lost all my levels doing a candy update and I followed your instructions to set up a king account and then to email you back which I have many times but still no reply .. so frustrating as I was over 1700 in levels

Creative_Elsa · Answer

Hi guys, welcome to our community. 
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here. 
We always run contests so be sure to enter them for a chance to win gold bars.