Candy Crush Soda Saga

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Games freezing

Tazziegirl

Candy crush and farm heroes both freezing. I uninstalled and reinstalled apps but still frozen

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QueenB

If reinstalling did not help, get back to us with the following details so we can look into it:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

- Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage, you will see the storage capacity of your device and how much you still have available.

Tazziegirl

Hi using android and yes have enough memory. Frustrating as you purchase bonuses and cannot use them so you are losing money

QueenB

Sorry to hear you're having issues with the games @Tazziegirl

Which device are you playing the games on, Android, Apple, Kindle? Doy you know if your device has enough storage and RAM to be able to handle game apps?

Accepted answers

All comments

QueenB

Sorry to hear you're having issues with the games @Tazziegirl

Which device are you playing the games on, Android, Apple, Kindle? Doy you know if your device has enough storage and RAM to be able to handle game apps?

Tazziegirl

Hi using android and yes have enough memory. Frustrating as you purchase bonuses and cannot use them so you are losing money

QueenB

If reinstalling did not help, get back to us with the following details so we can look into it:

- Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

- Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

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🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…