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“No connection to internet”. - Reported!

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Answers

  • NicolaT
    NicolaT Posts: 6

    Level 2
    I dont know about everyone else but i cant do anything from the start it says no internet when I'm on my 4G on android you can play levels & get ur everyday reward but that is all dont get anything else! It works on wifi though which I dont have in my home...
    Cant select tiles or see who's in the race or even get the benefits from the soda squad players (the pic is when I try to send the squad lives)
    cant send help to friends asking for lives either.
  • Me2Me2
    Me2Me2 Posts: 11

    Level 2
    Linlou said:
    I am having this same issue on my desktop computer.  If I had no internet connection, I wouldn't be able to get into the game in the first place.  Can someone please help to stop this from happening?  Thanks!


    Ditto. Same for me.
  • Nane79
    Nane79 Posts: 3

    Level 1
    I can play the levels, but I do not get any bonus at all. And when I try to sign in I get the lost connection pop up.
    I reinstalled Jelly and have to start all over again. Will not try with Soda yet and hope you will find the problem soon... 
  • marieformj
    marieformj Posts: 1

    Level 1
    edited November 2019
    QueenB said: Hi there!

    If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

    - Which device are you playing? Android, Apple, Kindle?

    - When did this start to happen?

    - Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

    - Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

    - A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org


    We really appreciate your collaboration and patience while this is being looked at 🤗🙏

    **Edit by CM: Unsupported language**
  • QueenB
    QueenB Posts: 15,439

    Welcome to our Community @marieformj  🤗

     Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood. 

    Please feel free to re-post your question in English and one of our members will be happy to help you.

    Thanks for your understanding and have a lovely day!


  • bungy
    bungy Posts: 22

    Level 3
    Problem solved! I signed into my account on a third device and the iPad and desktop then connected to internet. 
  • bibi61
    bibi61 Posts: 2

    Level 1
    i have the same problem. What ´s happen ?
  • Trm1
    Trm1 Posts: 13

    Level 2
    Why is this game not allowing me to collect anything unless it's connected to WiFi?? 
  • nummymummy
    nummymummy Posts: 10

    Level 2
    Hi everyone,  I’m still having the same problem.  It’s been a few weeks.  Only happening on my Candy Crush games.  Bubble Witch still seems ok.  Going on week 4...  Very frustrating!
    Has anyone been able to fix the problem in their devices? 
  • nummymummy
    nummymummy Posts: 10

    Level 2


    Nothing’s changed even after the most recent updates 😒
This discussion has been closed.

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