“No connection to internet”. - Reported!

 I have been having issues now for about a month with internet connection issues. It’s not my internet because all my other games work.
  It won’t connect on Facebook either. I was doing the races with other players and now I can’t.

Hi @heidic83 - welcome to our friendly community. Sorry to hear you’ve had this issue. Can you please take a screenshot of the error message and upload it here using the 🏔 icon above the text box so we can see exactly what you are? 

Hi @Trm1 - welcome to our friendly community. This is an ongoing issue with the game currently and the studio is working to fix it. You can follow updates on the main thread here.

https://community.king.com/en/candy-crush-soda-saga/discussion/267909/can-t-connect-to-internet-reported-under-investigation/p3

I’m going to ask our CM’s @Xarly or @QueenB to merge this message with the rest so you can be kept up to date.

I’m also having this same issue where I have an excellent internet connection but can’t do anything other than get lives from friends and my daily reward. It’s incredibly frustrating. I have an iPhone 6 and the most recent update available. Please fix before I delete it!!!!!

Hi QueenB, just answering your message:

Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

Apple

- When did this start to happen?

About 1 month ago

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

Soda: 1.151.3
candy crush saga: 1.163.0

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

nummymummy

- A screenshot of the Error message that you are getting -