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I cannot create or log in via email or facebook for my candy crush soda and jelly. Already try

TedyAzmieda
TedyAzmieda Posts: 5

Level 2
in Support
Anyone cant help me to check whether I have multiple email and because of that I cant login to save my game? Please help me to check. I already lost my current level for Saga, so I dont want the same thing happen again for my soda n jelly game. Please help

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @TedyAzmieda
    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

    Can you show me a screenshot of the problem you are experiencing while connecting game to the server?
    In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

    Let me know.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    TedyAzmieda said:
    Dear @Sukanta_Biswas yes. That happened when I try to log in. Thank you for ur comment. That means my game had corrupted☹️ What should I do😓
    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
  • TedyAzmieda
    TedyAzmieda Posts: 5

    Level 2
    Answer ✓
    Dear @Sukanta_Biswas if I reinstall, do I need to log in again? Hmm what to do if that the only way to save the game. But I scared if the progress also lost. Because I know at the first place my mistake is I change the Saga password without logging out Soda game because all this while I thought different password for different games😓😓😓

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    Hi @TedyAzmieda
    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

    Can you show me a screenshot of the problem you are experiencing while connecting game to the server?
    In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

    Let me know.
  • DSR
    DSR Posts: 1

    Level 1
    Me sale mensaje de error connection
  • TedyAzmieda
    TedyAzmieda Posts: 5

    Level 2
    Dear @Sukanta_Biswas yes. That happened when I try to log in. Thank you for ur comment. That means my game had corrupted☹️ What should I do😓
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    TedyAzmieda said:
    Dear @Sukanta_Biswas yes. That happened when I try to log in. Thank you for ur comment. That means my game had corrupted☹️ What should I do😓
    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
  • TedyAzmieda
    TedyAzmieda Posts: 5

    Level 2
    Answer ✓
    Dear @Sukanta_Biswas if I reinstall, do I need to log in again? Hmm what to do if that the only way to save the game. But I scared if the progress also lost. Because I know at the first place my mistake is I change the Saga password without logging out Soda game because all this while I thought different password for different games😓😓😓
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    @TedyAzmieda
    I'm sorry to be late. You must be logged in after reinstalling the Game App. Next you must log out every King game, before changing the Facebook password.
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any questions then please do not hesitate to send me a message or posting on category.
    Have a good day 🙏
  • TedyAzmieda
    TedyAzmieda Posts: 5

    Level 2
    Thank you very much @Sukanta_Biswas for ur help. I already reinstall and my current level is still there. Thank you again😉

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